We know that customizing your CRM to fit your exact business requirements is your best bet at boosting user productivity and streamlining your overall business processes. A CRM customization is always going to give you a better ROI than the average off the shelf solution.
But is there a way to know if the customization of your CRM is a viable option? If you are spending bucks, how much should you be saving in the long run? This is the reason that I have come up with this post which lets you calculate the ROI of your CRM customization.
How Is the CRM Customization ROI Calculated?
It is a very simple 4 step calculation for which we take into account the following:
- Annual salary of the CRM user
- The time spent on the repetitive/manual task for which we intend to customize our CRM
- How much is this task repeated everyday?
Using these values, we see how CRM customization can save time for the user and calculate the savings for an organization customizing its CRM.
You can also download your very own CRM customization calculator at the bottom of this Infographic. Excited? Let’s begin!
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