Email Archiving in Sugar 7

Email Archiving in Sugar 7



In Email Archiving in Sugar 7 6.x.x, when you archive single email with multiple records then that email will show in all related record’s history subpanel. Similarly when you archive multiple emails against single record, all archived emails against that record will be shown in history subpanel. All this happen because in history subpanel, emails fetched through relationship that is why all archived emails are shown in history subpanel under specific record which is shown in the following diagram:


In Sugar 7.x.x, instead of showing history as subpanel, there is a dashlet available for maintaining history on the right side of the Sugar screen. Now, user can view archived emails in emails subpanel as well as in the history dashlet. Only difference is that when a user archives an email with multiple records, only last record on the list having that email will be shown in emails subpanel but can view all other archived emails linked with that record in the history dashlet which is shown in the following diagram:

Email Archiving

Get in touch

Please leave this field empty.