2019 was an exciting year for Salesforce and SugarCRM. While Sugar fully reinvented itself with user-intuitive products, Salesforce also kept us on the edge of our seats with key innovations and partnerships.
As the year comes to a close and we step into the next decade, let’s give you a quick overview of everything that is important to keep up with the CRM industry.
So, here’s a rundown of all our popular blogs that you wouldn’t want to miss. Moreover, if any of our blogs spike your interest, then simply click on the headline and enjoy reading.
Let’s get started!
For SugarCRM, it’s all about delivering unmatchable customer experiences. Innovating at a fast pace, SugarCRM launched its brand new product called Sugar Serve that expands on the self-service portal. Leveraging Sugar Serve will help your business to make customers for life by improving the efficiency of support agents, reducing the cost of customer service and building meaningful customer relationships by providing an unmatchable experience across channels.
This is one of our most popular blogs of the year. Here we talk about how you can optimize your data in SugarCRM with the power of Kanban view. Many SugarCRM users are enjoying a seamless experience with RT SugarBoards- a view-based plugin for SugarCRM. It helps you to keep track of all your activities so you can stay on top of your day.
This year, SugarCRM acquired Salesfusion and rebranded it as Sugar Market. This was another big step towards differentiating Sugar Products and creating unique experiences for their customers. This blog highlights the features and benefits of Sugar Market and what makes it an all-in-one marketing automation platform. No wonder, Sugar Market is a promising solution for delivering personalized marketing campaigns, understanding consumer engagement, improving conversion and driving high profits. It also ensures that you can make the most of your customer data to never miss any touchpoint.
Mobile CRMs have been trending this year and there is no better option than the Sugar Mobile CRM to revolutionize your business on the go. With a clean and user-intuitive interface, the Sugar Mobile CRM has strategic advantages to keep you ahead of your competitors. In this blog, we have focused on how you can customize Sugar Mobile App to fit your business needs and make the most of it with the Sugar Mobile SDK.
Sugar Sell is one of the three products that make up the all-new Sugar. Being a top-rated sales CRM software, Sugar Sell is the right solution for all your sales-related problems. By leveraging Sugar Sell, you can perform accurate forecasting, track critical metrics with custom reporting and streamline your workflows to have a 360-degree view of your customers.
Our 2019 list wouldn’t be complete without mentioning the most talked about Salesforce product: Salesforce Customer 360 Truth. After the three stages of computing, Salesforce is now moving to the fourth stage of computing to connect data across different platforms and give you a 360-degree view of your customers. With features to improve customer identification, data management, and data privacy, Customer 360 Truth will take your business to the next level.
Salesforce is a complete business solution and provides endless possibilities for integrating with third-party software. As companies are trying to find ways to perform all their business functions through a unified platform, we have highlighted the top 6 Salesforce Integrations that can unlock the potential in your business.
This was another milestone in revolutionizing customer experience as Salesforce launched its very own Salesforce Content Management System(CMS). The blog highlights how Salesforce CMS can help in delivering personalized customer experiences. It allows users to easily create, edit and deliver the right content to your target audience so you can streamline your content creation activities.
Salesforce Commerce Cloud can prove to be a game-changer for your business. Being a robust tool, it transforms the way your customers interact with your eCommerce business. Salesforce Commerce Cloud ensures a highly personalized experience to help shoppers find what they want and drive high profits. Not just this, it also empowers your team with comprehensive customer data to make the right decisions and manage things from a unified platform.
Companies are always striving to improve their sales figures. Salesforce Sales Cloud is your one-stop solution to streamline sales management and keep your sales process organized. The blog has all the information you need to understand the features of Salesforce Sales Cloud and what makes it the best sales management software.
Where Are We Heading?
And that’s a wrap from 2019. It was an exciting year with the CRM industry innovating at an unimaginable pace. Let’s see what’s in store in the coming year!