The company offers international training and certifications. They needed a CRM to efficiently manage their increasing number of clients.
FITT- Customized SugarCRM for Academics
With a customized Sugar in place, FITT was able to manage its growing database in a more efficient manner. And two-way data integration with Yardstick enabled the organization to manage exams more proficiently.
The Forum for International Trade Training (FITT) started operating in 1992 as a part of Canada’s sector council initiative. Today, FITT is recognized as a not-for-profit organization that is offering individuals and businesses the opportunity to obtain international business trainings, resources and professional certifications that enables them to compete in the international market. FITT continues to be based in Canada and is being governed by a voluntary Board of Directors, which is comprised of its founding partners and strategic partners.
One of the managers at FITT, Mr. Jacob Varghese approached Rolustech in 2011. Jacob knew that the education industry was growing at an immense rate on the global scale which meant that the demand for the services offered by FITT was on the rise as well. FITT’s mission is to build the proficiency of people, businesses and organizations and in order to cater to the increasing number of clients; Jacob approached Rolustech for a Customer Relationship Management (CRM) solution.
After having a detailed discussion with Jacob regarding FITT and its needs, Rolustech offered the Sugar CRM. This was considered to be the most suitable CRM solution for FITT as it was dealing with two parties; students and test agencies. The team of experts at Rolustech under the leadership of Salman Mustansar was easily able to configure and customize Sugar to cater to FITT’s unique design. With a CRM in place, FITT was able to manage its growing database in a more efficient manner.
One of the major problems that FITT had to deal with previously was that it could only integrate data one-way with a third party software, Yardstick. Yardstick was facilitating FITT in managing the exams. All student information was flowing automatically in one direction from FITT to Yardstick but information in the other direction was communicated manually. However, after Rolustech implemented Sugar, two-way data integration turned into a possibility and student information was being conveyed in both directions automatically which not only increased efficiency and saved time but also reduced the probability of human error.
Moreover, Sugar was able to surpass FITT’s legacy system. Previously, the system that FITT had employed was unable to fulfill its needs. When Sugar came into place, not only did it measure up with the previous system but outperformed it. Sugar equipped FITT the tools it needed to remain competitive in the market while serving its clients with excellence.
Salman and his team at Rolustech worked rigorously to provide support to FITT around the clock while laying down the groundwork for implementing Sugar. Rolustech was very particular in meeting the deadlines set by Jacob.
Rolustech will continue to work with FITT in the coming future and provide assistance in any way possible when it comes to Sugar. A support contract has been signed with FITT in order to further strengthen the relationship between the two organizations.