One of the managers at FITT, Mr. Jacob Varghese approached Rolustech in 2011. Jacob knew that the education industry was growing at an immense rate on the global scale which meant that the demand for the services offered by FITT was on the rise as well. FITT’s mission is to build the proficiency of people, businesses and organizations and in order to cater to the increasing number of clients, Jacob approached Rolustech for a Customer Relationship Management (CRM) solution.
The previous system that FITT had employed was unable to fulfill its needs. One of the major problems that FITT had to deal with previously was that it could only integrate data one-way with a third party software, Yardstick. Yardstick was facilitating FITT in managing the exams. All student information was flowing automatically in one direction from FITT to Yardstick but information in the other direction was communicated manually.