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Ark Sciences

Client's Profile

A pharmaceutical company based in New York, Ark Sciences’ is committed to  improving the wellbeing and welfare of animals. Its world-class pharmaceutical products are specifically engineered to provide the least invasive, non-surgical sterilization processes. Ark Sciences currently has patent protection on several key products that will revolutionize the treatment of animals and is closely affiliated with many universities worldwide.

 

Need for a Solution

Ark Sciences wanted to adopt a CRM software that would act as the single point of data entry for client information. Moreover, it needed an all encompassing tool  to handle the various stages involved in the sales cycle. The most pressing issue was to have a unified system which could be seamlessly integrated with payment gateways and shipping providers to get accurate, real-time rates from multiple vendors.

 

Solution

After conducting multiple discovery sessions with the management of Ark Sciences to assess their requirements, our team decided to customize SugarCRM Community Edition (CE).

  • The theme of the login page of the company was redesigned to make it more visually appealing for the users.
  • The website was designed on Joomla which was integrated with Sugar. The contact form fills on the website were automatically captured in Sugar as Leads.
  • Sugar was integrated with a number of payment gateways like Paypal and Authorize. Net to facilitate payment processing.
  • Integration with United Parcel Service (UPS) was done for calculating shipments charges of different packages. By using UPS API, the following functionalities were  implemented:
  1. Calculate shipping charges for different weights and volumes.
  2. Calculate shipping charges for different routes and distance.
  3. Calculate shipping charges according to shipment method selected by user.
  • Invoice module was customized to generate invoices and view transactions from inside Sugar. Avalara Tax was integrated to calculate sales tax based on concise, geo-spatial mapping.

Results

The customized Sugar CE solution empowered Arks Sciences to easily handle all its communication with both the suppliers and the clients. Having a single, consolidated platform to manage business operations substantially increased the performance of the employees. Shipping orders could be placed  and payments’ status could be viewed effortlessly from within Sugar. Arks Sciences now had a unified view of all their processes which enabled them to deliver exceptional customer service.

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