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Children’s Cup

Since childhood, Jean and Dave Ohlerking had a dream of helping downtrodden children. Their dream became a reality in 1992 when Children’s Cup, a nonprofit which supports throwaway children in several backward communities including Swaziland, Mozambique, Honduras and Mexico was established.

Challenges

Facing tremendous growth of their non-profit in recent years, Children’s Cup started using SugarCRM Professional for handling their donations’ lifecycle management. Children’s Cup had a WordPress website. Along with WordPress website, they used Open-cart as their e-commerce solution for online fundraising. They faced the trouble of handling two discrete systems simultaneously which consumed a lot of their team’s time and resulted in their business processes being highly inefficient.

Moreover, they also needed to become PCI DSS compliant which requires companies to hold the cardholder’s sensitive information with a PCI compliant hosting provider. For Children’s Cup, this was absolutely necessary as the donors made recurring payments on a monthly basis and did not want to enter their card information every time.

Solution

  • SugarCRM was integrated with Children’s Cup’s WordPress website so several of its sections could be controlled from within SugarCRM.
  • SugarCRM was integrated with Open-cart to establish a link between all the information in Open-cart including customers, products, taxes and currencies and SugarCRM.
  • SugarCRM was integrated with Authorize.Net to enable merchants to authorize, settle and manage credit card transactions via websites. Cardholder’s information was entered in Sugar but stored with Authorize.Net, making the whole system PCI compliant.

Results

The customizations and integrations gave Children’s Cup a unified 360 degree view of their complete system. Now the team could manage all business operations from a single system which improved the efficiency of the team and helped them focus more on their expansion plans. With a completely secure system, Children’s Cup could now expand into new communities without worrying about security compliances.

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