{"id":2313,"date":"2016-01-15T12:08:48","date_gmt":"2016-01-15T12:08:48","guid":{"rendered":"https:\/\/rolustech.com\/rtsalesmap\/?page_id=2313"},"modified":"2016-01-15T12:08:48","modified_gmt":"2016-01-15T12:08:48","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.rolustech.com\/rtcxm\/faqs","title":{"rendered":"FAQs"},"content":{"rendered":"
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Q1: I have installed RT CXM but live chat isn\u2019t working?<\/h4>\n

Make sure live chat is enabled in RT CXM WordPress configuration.<\/p>\n

 <\/p>\n

Q2: How far back I see in the TrackFlow history?<\/h4>\n

 <\/p>\n

Q3: What happens when no user is online to chat with customers on the website?<\/h4>\n

A form pops up asking for email so that when a user becomes online, they can get back through email<\/p>\n

 <\/p>\n

Q4: Does RT CXM work with any CMS?<\/h4>\n

No, it is compatible with WordPress only<\/p>\n

 <\/p>\n

Q5: What kind of information do I get when tracking leads on my website?<\/h4>\n
    \n
  1. Visitor\u2019s device<\/span><\/li>\n
  2. OS<\/span><\/li>\n
  3. Browser<\/span><\/li>\n
  4. Location <\/span><\/li>\n
  5. History of the pages visited<\/span><\/li>\n
  6. And more<\/span><\/li>\n<\/ol>\n

     <\/p>\n

    Q6: Can I get reports from the TrackFlow?<\/h4>\n

    You can export all the tracks from leads or contacts modules\u2019 detailview<\/p>\n

     <\/p>\n

    Q7: What happens if the same visitor comes from a different platform?<\/h4>\n

    Users are identified based on email and if<\/p>\n

     <\/p>\n

    Q8: Why is my WordPress giving me a license error even though I have entered the license key?<\/h4>\n

    Key needs to be validated at SugarCRM first[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row css=”.vc_custom_1452862683271{padding-top: 40px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” el_class=”no-padding-horizontal”][vc_column][vc_raw_html]JTNDc3BhbiUyMGNsYXNzJTNEJTIyaHIlMjIlM0UlM0MlMkZzcGFuJTNFJTNDZGl2JTIwY2xhc3MlM0QlMjJjb250YWluZXIlMjIlM0UlM0NkaXYlMjBjbGFzcyUzRCUyMnNlY3Rpb24taGVhZGluZyUyMiUzRSUzQ2gxJTNFUlQlMjBDWE0lMjBGQVElMjdzJTNDJTJGaDElM0UlM0NzcGFuJTNFJTNDJTJGc3BhbiUzRSUzQyUyRmRpdiUzRSUzQyUyRmRpdiUzRQ==[\/vc_raw_html][\/vc_column][\/vc_row][vc_row el_class=”container content-area”][vc_column][vc_column_text el_class=”faq-section”] Q1: I have installed RT CXM but live<\/p>\n","protected":false},"author":1,"featured_media":2673,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2313","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFAQs - RT CXM | SugarCRM Plugin | Rolustech<\/title>\n<meta name=\"description\" content=\"Here are the answers to all your questions about RT CXM, a SugarCRM Plugin that gives you analytics from your website.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rolustech.com\/rtcxm\/faqs\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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