{"id":2344,"date":"2016-01-15T13:49:36","date_gmt":"2016-01-15T13:49:36","guid":{"rendered":"https:\/\/localhost\/rtsugarbox\/?page_id=2344"},"modified":"2016-01-15T13:49:36","modified_gmt":"2016-01-15T13:49:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.rolustech.com\/rtdocusign\/faqs","title":{"rendered":"FAQs"},"content":{"rendered":"
[vc_row css=”.vc_custom_1452862683271{padding-top: 40px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” el_class=”no-padding-horizontal”][vc_column][vc_raw_html]JTNDc3BhbiUyMGNsYXNzJTNEJTIyaHIlMjIlM0UlM0MlMkZzcGFuJTNFJTNDZGl2JTIwY2xhc3MlM0QlMjJjb250YWluZXIlMjIlM0UlM0NkaXYlMjBjbGFzcyUzRCUyMnNlY3Rpb24taGVhZGluZyUyMiUzRSUzQ2gxJTNFRmFxcyUzQyUyRmgxJTNFJTNDc3BhbiUzRSUzQyUyRnNwYW4lM0UlM0MlMkZkaXYlM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row el_class=”container content-area main_accordian”][vc_column][vc_toggle title=”Can I send multiple documents\/PDF for signature?” open=”true”]No, you can’t. Currently you can only send one document at a time for signature.<\/span><\/span><\/p>\n

For more information, contact us at support@rolustech.com<\/a>.<\/span><\/span>[\/vc_toggle][vc_toggle title=”Can I update a document even after having clicked the \u2018Send to DocuSign\u2019 button?”]Yes, you can update a document directly from the DocuSign screen that you will be redirected to. This does not apply to PDF templates which are attached automatically and cannot be updated.<\/span><\/span><\/p>\n

For further assistance, contact us at support@rolustech.com<\/a>.<\/span><\/span>[\/vc_toggle][vc_toggle title=”What are the different types of statuses that the document packets are updated to, throughout the signature process?”]
\nOnce document packets are sent, the status will be updated every step of the way. You can track these through the RT DocuSign module. The different status types are as follows:
\n <\/p>\n