{"id":2823,"date":"2022-01-03T06:44:50","date_gmt":"2022-01-03T06:44:50","guid":{"rendered":"https:\/\/www.rolustech.com\/rtmauticconnect\/?page_id=2823"},"modified":"2022-01-03T06:44:50","modified_gmt":"2022-01-03T06:44:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"l-subsection\"><div class=\"l-subsection-h\"><div class=\"l-subsection-hh g-html i-cf\">[vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1452862683271{padding-top: 40px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; el_class=&#8221;no-padding-horizontal&#8221;][vc_column][vc_raw_html]JTNDc3BhbiUyMGNsYXNzJTNEJTIyaHIlMjIlM0UlM0MlMkZzcGFuJTNFJTNDZGl2JTIwY2xhc3MlM0QlMjJjb250YWluZXIlMjIlM0UlM0NkaXYlMjBjbGFzcyUzRCUyMnNlY3Rpb24taGVhZGluZyUyMiUzRSUzQ2gxJTNFRmFxcyUzQyUyRmgxJTNFJTNDc3BhbiUzRSUzQyUyRnNwYW4lM0UlM0MlMkZkaXYlM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;container content-area main_accordian&#8221;][vc_column][vc_toggle title=&#8221;Field Mapping isn\u2019t available in configuration.&#8221; open=&#8221;true&#8221;]<span style=\"font-size: 18px\">To populate mappings you should have at least one record in Mautic. Create one or more records and then reload the page.<\/span><\/p>\n<p>For further assistance, contact us at <a href=\"mailto:support@rolustech.com\">support@rolustech.com<\/a>.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;The sync is not working.&#8221;]<span style=\"font-size: 18px\">Try the following solutions:<\/span><\/p>\n<ul>\n<li>\n<h4><strong>Verify if the scheduler is running<\/strong><\/h4>\n<\/li>\n<\/ul>\n<ol>\n<li>Go to Admin &#8211; Schedulers.<\/li>\n<li>See if Mautic Sync Scheduler is active.<\/li>\n<li>If it is inactive, edit the scheduler and change its status to Active<\/li>\n<\/ol>\n<ul>\n<li>\n<h4><strong>Connector<\/strong><\/h4>\n<\/li>\n<\/ul>\n<ol>\n<li>Go to Admin &#8211; Connectors &#8211; Set connector properties &#8211; Mautic.<\/li>\n<li>Click on the Test Connector button.<\/li>\n<li>Click on the Click here to Connect button.<\/li>\n<\/ol>\n<ul>\n<li>\n<h4><strong>Mapping<\/strong><\/h4>\n<\/li>\n<\/ul>\n<ol>\n<li>Go to Admin &#8211; Synchronization Settings &#8211; RT Mautic Field Mapper.<\/li>\n<li>Verify that Sugar fields are mapped to a single Mautic field, and no field is mapped to more than one field.<\/li>\n<\/ol>\n<ul>\n<li>\n<h4><strong>Target List Syncing<\/strong><\/h4>\n<\/li>\n<\/ul>\n<ol>\n<li>Go to Target List.<\/li>\n<li>Open the Target List.<\/li>\n<li>Click on the dropdown arrow next to the Edit button, Set the sync button to Enabled if it is disabled.<\/li>\n<\/ol>\n<ul>\n<li>\n<h4><strong>Configuration<\/strong><\/h4>\n<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li>Go to Admin &#8211; Synchronization Settings &#8211; Modules Setting.<\/li>\n<li>Check if the Enable Syncing checkbox is checked.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>For further assistance, contact us at <a href=\"mailto:support@rolustech.com\">support@rolustech.com<\/a>.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;Authentication isn&#8217;t working.&#8221;]\n<ul>\n<li>Clear the Mautic instance <a href=\"https:\/\/docs.mautic.org\/en\/troubleshooting#1-clear-the-cache\">cache<\/a>.<\/li>\n<li>Check the Mautic instance <a href=\"https:\/\/docs.mautic.org\/en\/troubleshooting\/file-ownership-and-permissions#identifying-the-problem\">permissions<\/a>.<\/li>\n<li>If you are getting the 500 internal server error during authorization, then check your Redirect URI on Mautic and Callback URL on SugarCRM Mautic Connector Settings. Both need to be identical.<\/li>\n<\/ul>\n<p>For further assistance, contact us at <a href=\"mailto:support@rolustech.com\">support@rolustech.com<\/a>.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;The Synchronization Settings page is distorted on the Edit\/Detail view on SugarCRM 10.&#8221;]\n<ul>\n<li><span style=\"font-weight: 400\">Go to <\/span><b>Profile &#8211; Edit &#8211; Advanced Tab<\/b>.<\/li>\n<li>Set the <b>Field Name Placement<\/b> to <b>Above Field Value<\/b>.<\/li>\n<\/ul>\n<p>For further assistance, contact us at <a href=\"mailto:support@rolustech.com\">support@rolustech.com<\/a>.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;I&#8217;m having trouble setting up MauticConnect on my instance.&#8221;]<span style=\"font-size: 18px\">Please follow <a href=\"https:\/\/drive.google.com\/open?id=1GUZJPVwHoIOQ31s65moL0H6AnrFbGi70\">this link<\/a>, or contact us at <a href=\"mailto:support@rolustech.com\">support@rolustech.com<\/a> for assistance.<\/span>[\/vc_toggle][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row]\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1452862683271{padding-top: 40px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; el_class=&#8221;no-padding-horizontal&#8221;][vc_column][vc_raw_html]JTNDc3BhbiUyMGNsYXNzJTNEJTIyaHIlMjIlM0UlM0MlMkZzcGFuJTNFJTNDZGl2JTIwY2xhc3MlM0QlMjJjb250YWluZXIlMjIlM0UlM0NkaXYlMjBjbGFzcyUzRCUyMnNlY3Rpb24taGVhZGluZyUyMiUzRSUzQ2gxJTNFRmFxcyUzQyUyRmgxJTNFJTNDc3BhbiUzRSUzQyUyRnNwYW4lM0UlM0MlMkZkaXYlM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;container content-area main_accordian&#8221;][vc_column][vc_toggle title=&#8221;Field Mapping isn\u2019t available in configuration.&#8221; open=&#8221;true&#8221;]To populate<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2823","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - RT Sugar Mautic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - RT Sugar Mautic\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1452862683271{padding-top: 40px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; el_class=&#8221;no-padding-horizontal&#8221;][vc_column][vc_raw_html]JTNDc3BhbiUyMGNsYXNzJTNEJTIyaHIlMjIlM0UlM0MlMkZzcGFuJTNFJTNDZGl2JTIwY2xhc3MlM0QlMjJjb250YWluZXIlMjIlM0UlM0NkaXYlMjBjbGFzcyUzRCUyMnNlY3Rpb24taGVhZGluZyUyMiUzRSUzQ2gxJTNFRmFxcyUzQyUyRmgxJTNFJTNDc3BhbiUzRSUzQyUyRnNwYW4lM0UlM0MlMkZkaXYlM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;container content-area main_accordian&#8221;][vc_column][vc_toggle title=&#8221;Field Mapping isn\u2019t available in configuration.&#8221; open=&#8221;true&#8221;]To populate\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs\" \/>\n<meta property=\"og:site_name\" content=\"RT Sugar Mautic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs\",\"url\":\"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs\",\"name\":\"FAQs - RT Sugar Mautic\",\"isPartOf\":{\"@id\":\"https:\/\/www.rolustech.com\/rtmauticconnect\/#website\"},\"datePublished\":\"2022-01-03T06:44:50+00:00\",\"dateModified\":\"2022-01-03T06:44:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.rolustech.com\/rtmauticconnect\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.rolustech.com\/rtmauticconnect\/#website\",\"url\":\"https:\/\/www.rolustech.com\/rtmauticconnect\/\",\"name\":\"RT Sugar Mautic\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.rolustech.com\/rtmauticconnect\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQs - RT Sugar Mautic","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs","og_locale":"en_US","og_type":"article","og_title":"FAQs - RT Sugar Mautic","og_description":"[vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1452862683271{padding-top: 40px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; el_class=&#8221;no-padding-horizontal&#8221;][vc_column][vc_raw_html]JTNDc3BhbiUyMGNsYXNzJTNEJTIyaHIlMjIlM0UlM0MlMkZzcGFuJTNFJTNDZGl2JTIwY2xhc3MlM0QlMjJjb250YWluZXIlMjIlM0UlM0NkaXYlMjBjbGFzcyUzRCUyMnNlY3Rpb24taGVhZGluZyUyMiUzRSUzQ2gxJTNFRmFxcyUzQyUyRmgxJTNFJTNDc3BhbiUzRSUzQyUyRnNwYW4lM0UlM0MlMkZkaXYlM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;container content-area main_accordian&#8221;][vc_column][vc_toggle title=&#8221;Field Mapping isn\u2019t available in configuration.&#8221; open=&#8221;true&#8221;]To populate","og_url":"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs","og_site_name":"RT Sugar Mautic","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs","url":"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs","name":"FAQs - RT Sugar Mautic","isPartOf":{"@id":"https:\/\/www.rolustech.com\/rtmauticconnect\/#website"},"datePublished":"2022-01-03T06:44:50+00:00","dateModified":"2022-01-03T06:44:50+00:00","breadcrumb":{"@id":"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rolustech.com\/rtmauticconnect\/faqs"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.rolustech.com\/rtmauticconnect\/faqs#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.rolustech.com\/rtmauticconnect\/"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@type":"WebSite","@id":"https:\/\/www.rolustech.com\/rtmauticconnect\/#website","url":"https:\/\/www.rolustech.com\/rtmauticconnect\/","name":"RT Sugar Mautic","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rolustech.com\/rtmauticconnect\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.rolustech.com\/rtmauticconnect\/wp-json\/wp\/v2\/pages\/2823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rolustech.com\/rtmauticconnect\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rolustech.com\/rtmauticconnect\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rolustech.com\/rtmauticconnect\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rolustech.com\/rtmauticconnect\/wp-json\/wp\/v2\/comments?post=2823"}],"version-history":[{"count":0,"href":"https:\/\/www.rolustech.com\/rtmauticconnect\/wp-json\/wp\/v2\/pages\/2823\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.rolustech.com\/rtmauticconnect\/wp-json\/wp\/v2\/media?parent=2823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}