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Whenever a user visits your WordPress website RT CXM starts tracking the visit information including: the landing pages visited, the time spent on a page and the frequency of visits, etc.
As soon as the user submits the ‘Contact Us’ form a new Lead is automatically created in your Sugar with the user’s information including his/her device and geo-location. Your sales team can now make more informed decisions on how to engage the customer.
With real time chats you can start delivering service right when the prospect seems interested in your products/services. Your salesperson can, without a moment’s hesitation, offer the required service and close the deal.
RT CXM offers suggestions and insights to Sugar users if it feels that a user is showing interest for a particular product or service on the website.
If a client repeatedly visits your website, you can engage and see whether he/she needs any service. And of course, there is always a possibility of cross selling and up-selling, which can be identified by the insights provided by RT CXM.