TRACK INTERACT CONVERT CAPTURE

RT CXM IS DELIVERED AS A PLUGIN IN WORDPRESS AND SUGAR.

 

The plugin collaborates in real time and passes on all the behavioral information from your website to your Sugar instance allowing you to correspond with visitors empowered with all the knowledge you need.

It’s not just a plugin. It’s your very own Customer Experience Manager from the first interaction!

Features

Website Activity Tracking

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Whenever a user visits your WordPress website RT CXM starts tracking the visit information including: the landing pages visited, the time spent on a page and the frequency of visits, etc.

Automatic Lead Creation & Data Acquisition

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As soon as the user submits the ‘Contact Us’ form a new Lead is automatically created in your Sugar with the user’s information including his/her device and geo-location. Your sales team can now make more informed decisions on how to engage the customer.

SOCIAL INFORMATION AND INTERESTS

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In addition to all the tracking information, RT CXM also pulls the lead’s social information and interests based on the submitted email address and stores them in your Sugar for better customer insight.

REAL TIME CHATS BETWEEN SUGAR AND WEBSITE USER

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With real time chats you can start delivering service right when the prospect seems interested in your products/services. Your salesperson can, without a moment’s hesitation, offer the required service and close the deal.

SALES INSIGHTS- SUGGESTIONS AND ALERTS ON POTENTIAL SALES

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RT CXM offers suggestions and insights to Sugar users if it feels that a user is showing interest for a particular product or service on the website.

CUSTOMER LIFE-TIME TRACKING

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If a client repeatedly visits your website, you can engage and see whether he/she needs any service.  And of course, there is always a possibility of cross selling and up-selling, which can be identified by the insights provided by RT CXM.

PRICING

Documentation

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Documentation for sugar 7

User GuideInstallation Guide

Reviews