TRACK INTERACT CONVERT CAPTURE

RT CXM IS DELIVERED AS A PLUGIN IN WORDPRESS AND SUGAR.

 

The plugin collaborates in real time and pass on all the behavioral information from your website to your Sugar interface allowing you to correspond with users having all the knowledge you need. Enrich Experiences. Boost Sales. Strengthen Relationships.Drive Loyalty

It’s not just a plugin. It’s your very own Customer Experience Manager!

Features

Website Activity Tracking

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Whenever a user visits your WordPress website RT CXM starts tracking the visit information, for example: which pages the customer visited, how much time he spends on a page, how many times he visited the website, etc.

Automatic Lead Creation & Data Acquisition

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As soon as the user submits the ‘Contact Us’ form a new Lead is automatically created in your Sugar with the user’s information including his device and geo-location. Your sales team can now make more informed decisions on how to engage the customer.

SOCIAL INFORMATION AND INTERESTS

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In addition to all the tracking information RT CXM also pulls the lead’s Social information and Interests based on the email address and stores in your Sugar for better customer insight.

REAL TIME CHATS BETWEEN SUGAR AND WEBSITE USER

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With real time chats you can start delivering right when the prospect seems interested in you. Your salesperson can, without a moment’s hesitation, offer the required service and close the deal.

SALES INSIGHTS- SUGGESTIONS AND ALERTS ON POTENTIAL SALES

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RT CXM presents suggestions and insights to Sugar users if it feels that a user is showing interest for a particular product or service on the website.

CUSTOMER LIFE-TIME TRACKING

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If a client is repeatedly visiting your website, you can engage and see whether he needs any service.  And of course there is always a possibility of cross selling and up-selling.

PRICING

Documentation

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Documentation for sugar 7

User GuideInstallation Guide

Reviews