Faqs

• Verify if the scheduler is running

1. Go to Admin – Schedulers.
2. See if Mautic Sync Scheduler is active.
3. If it is inactive, edit the scheduler and change its status to Active

• Connector

1. Go to Admin – Connectors – Set connector properties – Mautic.
2. Click on the Test Connector button.
3. Click on the Click here to Connect button.

• Mapping

1. Go to Admin – Synchronization Settings – RT Mautic Field Mapper.
2. Verify that Sugar fields are mapped to a single Mautic field, and no field is mapped to more than one field.

• Target List Syncing

1. Go to Target List.
2. Open the Target List.
3. Click on the dropdown arrow next to the Edit button, Set the sync button to Enabled if it is disabled.

• Configuration

1. 1. Go to Admin – Synchronization Settings – Modules Setting.
   2. Check if the Enable Syncing checkbox is checked.

For further assistance, contact us at support@rolustech.com.

• Clear the Mautic instance cache.
• Check the Mautic instance permissions.
• If you are getting the 500 internal server error during authorization, then check your Redirect URI on Mautic and Callback URL on SugarCRM Mautic Connector Settings. Both need to be identical.

For further assistance, contact us at support@rolustech.com.

• Go to Profile – Edit – Advanced Tab.
• Set the Field Name Placement to Above Field Value.

For further assistance, contact us at support@rolustech.com.