Faqs

Q1: Will this work with Sugar’s On-Demand service?

Yes, it currently supports SugarCRM On-Demand till version 8.2

 

Q2: Is RT Personalize compatible with SuiteCRM?

No, current release (1.0) is not.

 

Q3: Which versions of Sugar does RT personalize compatible with?

RT Personalize is fully compatible with SugarCRM 7.11 till 8.2 and its

theme feature is compatible with SugarCRM 7.8 till 7.10

 

Q4: Can I add more font style in addition to the available options?

The current release (1.0) doesn’t allow users to do that but we are working to add this feature in the coming releases. Stay tuned!

 

Q5: Can I make my own custom template based on the colors of my choice?

The current release (1.0) doesn’t allow users to do that but we are working to add this feature in the coming releases. Stay tuned!

 

Q6: Why do some modules like Calendar and Documents don’t fully reflect the changes made through RT personalize?

RT Personalize is based on SugarCRM’s Side Car framework, so the modules which haven’t yet been converted to this framework by the SugarCRM team (BWC modules) don’t fully reflect the changes.