CLICK TO CALL

Click to Call

Make a call from any module – custom or default in a single click with RT Telephony.

SMS

SMS

Your customer is not responding? Leave an SMS to get your message across.

INTERACTIVE VOICE RESPONSE (IVR)

INTERACTIVE VOICE RESPONSE (IVR)

Let RT Telephony be an operator for you! It can manage extensions and phone directory.

CALL RECORDING

Call Recording

Keep a record of every call made through Sugar with the Call Recording feature.

About RT Telephony

SugarCRM plugin that bridges the gap between

SugarCRM and Twilio Integration

to establish connection with your customers.

A state-of-the-art telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and productively.

about

Features

Click to Call

Make inbound and outbound calls from Sugar with a single click from any default or custom SugarCRM modules including Leads, Contacts, and Accounts. The calls can be made via multiple channels: web, desktop, and mobile applications – using the mic and speakers.

Call Forwarding

Don’t miss incoming calls. Use RT Telephony to forward the call on the basis of agent’s availability.

Interactive Voice Response (IVR)

Let RT Telephony be an operator for you. It can manage extensions and phone directory. With the IVR setting of RT telephony, you can compose a welcome message, manage voice tone, configure incoming calls, prompt your caller with a set of options according to your customized configuration and much more in your Sugar Platform.

INBOUND & OUTBOUND SMS

RT Telephony is not a one trick pony. In addition to the verbal communication, it supports textual conversations. You can send an SMS instantly or recieve them as well. To initiate SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number.

Notification

Stay notified. Whenever there is an incoming call or SMS, the plugin displays a notification on the user’s screen with the record’s information i.e. name and number. (If the contact is saved and data exists in Sugar).

Call Recording

RT Telephony records every call made or received through Sugar interface. Once the call is over, the plugin automatically saves data in Sugar along with the voice recording and notes taken during the call.

SMS Campaigns

Create Campaign Templates and send your messages to your target list from within RT Telephony. You can also save campaign templates for future use and make the most of our link shortening tool to save character space.

Emojis

Give your conversations a touch of flavor with emojis. You can use your favorite round little friends in all your text conversations inside RT Telephony. Look for the emoji icon in the chat window to get started!

Intuitive UI

RT Telephony comes with a streamlined interface that puts the right information exactly where you need it. New features in the Call and SMS section help increase productivity and efficiency.

pricing

Monthly Plan

$125

monthly(30-day trial)

  • License for one production instance
    • Can use on multiple test and dev instances
  • Support Included
  • Download available after checking out
  • Works with these editions:
    • Community
    • Professional
    • Corporate
    • Enterprise
    • Ultimate
  • Works from version 6.3.0 to 8.3.0

Yearly Plan

$1500

Yearly(30-day trial)

  • License for one production instance
    • Can use on multiple test and dev instances
  • Support Included
  • Download available after checking out
  • Works with these editions:
    • Community
    • Professional
    • Corporate
    • Enterprise
    • Ultimate
  • Works with versions 6.3.0 to 8.3.0

* All purchases come with a 30-day money back guarantee. We’ve tested and stand behind everything.

* We also offer one time purchase. Please Contact us for quotation.

Documentation

SugarCRM

installation guide for sugar 6

SugarCRM

INSTALLATION GUIDE FOR SUGAR 8

Reviews

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