Click to Call
Make a call from any module – custom or default in a single click with RT Telephony.
SMS
Your customer is not responding? Leave an SMS to get your message across.
INTERACTIVE VOICE RESPONSE
Let RT Telephony be an operator for you! It can manage extensions and phone directory.
Call Recording
Keep a record of every call with the Call Recording feature.
WhatsApp Chat
Use RT Telephony with WhatsApp to reach your customers even more easily.
SugarCRM plugin that bridges the gap between
to establish connection with your customers.
A state-of-the-art telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and productively.
Make inbound and outbound calls from Sugar with a single click from any default or custom SugarCRM modules including Leads, Contacts, and Accounts. The calls can be made via multiple channels: web, desktop, and mobile applications – using the mic and speakers.
Ensure that you never miss a call by integrating telephony into your system and utilizing RT calling to automatically forward incoming calls based on the availability of agents.
Let RT Telephony be an operator for you. It can manage extensions and phone directory. With the IVR setting of RT telephony, you can compose a welcome message, manage voice tone, configure incoming calls, prompt your caller with a set of options according to your customized configuration and much more in your Sugar Platform.
RT Telephony is not a one trick pony. In addition to the verbal communication, it supports textual conversations. You can send an SMS instantly or recieve them as well. To initiate SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number.
Stay notified. Whenever there is an incoming call or SMS, the plugin displays a notification on the user’s screen with the record’s information i.e. name and number. (If the contact is saved and data exists in Sugar).
With telephony integration through RT calling, every call made or received via Sugar interface is automatically recorded. After the call ends, RT Telephony plugin saves the data in Sugar, including the voice recording and any notes taken during the call.
Create Campaign Templates and send your messages to your target list from within RT Telephony. You can also save campaign templates for future use and make the most of our link shortening tool to save character space.
By integrating telephony through RT calling, SuiteCRM users gain the added convenience of being able to chat with contacts on WhatsApp. To use this feature, a WhatsApp enabled Twilio number is required.
RT Telephony comes with a streamlined interface that puts the right information exactly where you need it. New features in the Call and SMS section help increase productivity and efficiency.
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