e

Click to Call

Make call from any module – custom or default in a single click with RT Telephony.

2

SMS

Your customer is not responding? Leave an SMS to get your message across.

3

Scheduled SMS

Kick off your SMS campaign with Scheduled SMS feature of RT Telephony.

4

Call Recording

Keep the record of every call made through Sugar with the Call Recording feature.

About RT Telephony

Sugar plugin that bridges the gap between

SugarCRM and Twilio Integration

to establish connection with your customers.

A state-of-the-art telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost effectively.

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Features

Click to Call

Create inbound and outbound calls from Sugar in a single click from any module (custom or default); including Leads, Contacts, and Accounts. The call can be made via multiple channels: web, desktop, and mobile applications – using the mic and speakers.

Call Forwarding

Don’t miss incoming calls. Use RT Telephony that helps you forward the call on the basis of agent’s availability.

Interactive Voice Response (IVR)

Let RT Telephony be an operator for you. It can manage extensions and phone directory. With the IVR setting of RT telephony, you can compose a welcome message; manage voice tone, configure incoming calls; prompt your caller with a set of options, according to your customized configuration and much more.

SMS and Scheduled SMS

RT Telephony is not a one trick pony. In addition to the verbal communication, it supports textual conversation, SMS Campaigns and predefined SMS templates. You can send an SMS instantly or schedule it to be triggered at a specific time while saving the communication history. To initiate SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number.

Notification

Stay notified. Whenever there is an incoming call or SMS, the plugin displays a notification on the user’s screen with the record’s information i.e. name and number. (If the contact is saved and data exists in Sugar).

Call Recording

RT Telephony records every call made or received through Sugar interface. After the call is completed successfully, the plugin saves data in Sugar along with the voice recording and notes taken during the call.

pricing

Monthly Plan

$125

monthly(30-day trial)

  • License for one production instance
    • Can use on multiple test and dev instances
  • Support Included
  • Download available after checking out
  • Works with these editions:
    • Community
    • Professional
    • Corporate
    • Enterprise
    • Ultimate
  • Works from version 6.3.0 to above

Yearly Plan

$1500

Yearly(30-day trial)

  • License for one production instance
    • Can use on multiple test and dev instances
  • Support Included
  • Download available after checking out
  • Works with these editions:
    • Community
    • Professional
    • Corporate
    • Enterprise
    • Ultimate
  • Works with versions 6.3.0 to above

* All purchases come with a 30-day money back guarantee. We’ve tested and stand behind everything.

* We also offer one time purchase. Please Contact us for quotation.

Documentation

sugar-cube

installation guide for sugar 6

sugar-cube

installation guide for sugar 7

Reviews

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