Make inbound and outbound calls from Sugar with a single click from any default or custom SugarCRM modules including Leads, Contacts, and Accounts. The calls can be made via multiple channels: web, desktop, and mobile applications – using the mic and speakers.

Ensure that you never miss a call by integrating telephony into your system and utilizing RT calling to automatically forward incoming calls based on the availability of agents.

Let RT Telephony be an operator for you. It can manage extensions and phone directory. With the IVR setting of RT telephony, you can compose a welcome message, manage voice tone, configure incoming calls, prompt your caller with a set of options according to your customized configuration and much more in your Sugar Platform.

RT Telephony is not a one trick pony. In addition to the verbal communication, it supports textual conversations. You can send an SMS instantly or recieve them as well. To initiate SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number.

Stay notified. Whenever there is an incoming call or SMS, the plugin displays a notification on the user’s screen with the record’s information i.e. name and number. (If the contact is saved and data exists in Sugar).

Create Campaign Templates and send your messages to your target list from within RT Telephony. You can also save campaign templates for future use and make the most of our link shortening tool to save character space.

RT Telephony comes with a streamlined interface that puts the right information exactly where you need it. New features in the Call and SMS section help increase productivity and efficiency.