Salesforce Community Cloud Solutions

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Optimize the Implementation of Salesforce Community Cloud

Salesforce Communities is a product that can be leveraged to connect thousands of customers, employees, partners, and other stakeholders without needing separate licenses for everyone. Connecting with people who matter the most your organizations success is very important, Community Cloud helps you do exactly that. Rolustech helps in accelerating channel sales, makes information sharing between partners and employees easy and helps you offer better customer service to your end-customers. We offer Salesforce Communities implementation services that assist you in converting your customer engagement with the help of a personalized channel structure. So, similar to any leading social network platform, Salesforce Community Cloud permits you to offer your contacts with the essential records and data to make sure work is done perfectly.

Salesforce communities and portals draw on the platform’s powerful analytics engine, so you can monitor performance down to individual interactions.

Salesforce Community Cloud Offerings

Lightning Bolt

Lightning Bolt builds next-generation communities easily and simple with Salesforce. All portal and communities integrate with Salesforce offering you access to Salesforce data storage and cloud.

Data Sharing

Data sharing allows you to share and connect with a range of people, from partners to product experts. You are able to adjust settings in a way where data is only shared to the relevant person and also helps enhance opportunities.

Community Management

This helps you attain access to customizable and pre-configured lightning dashboards. Community management console allows you to map and then analyze different metrics like engagement. users, adoption rate, and other factors.

Chatter Collaboration

This allows collaborative chats where employees can work on a project and then chat about it collaboratively. Salesforce community helps you keep up to date and tells you about any updates along the way.

Project Task Management

Community cloud helps handle tasks and projects effectively and acts as a point of interaction between you and your team members.This platforms makes sure your communication is quick, centralized and open.

Business Integration

This allows you to permit your customers to build and shoot up support cases along with Salesforce Communities. It makes sure your communities are instilled with your customers data that can then be easily accessed by your employees.

Journey Builder

This helps create cross channel customized experiences at all steps of the customer lifecycle. Having knowledge on B2C is very important, Community Cloud offers you B2C journey management to improve customer services.

Decision Tree

This is a visual representation of different possible results of a decision. This makes picking between different decisions easier, also weighing out the pros and cons of every decision you can make.

Community Reporting

Community reporting helps you see short and long term trends in all areas, making sure you are up to date with the market. There is also a preconfigured AppExchange package that leads to easy reporting for community managers.

Community Setup

This divides Salesforce communities into 4 different types: account portal, customer service, custom and partner. We analyze your requirements and business processes to help you find the most relevant community for you.

Social Media Management

Having a social media presence and visibility id very important. Community cloud helps you handle your business on different social media platforms and then engage with customers that are relevant to you.

CrowdSourcing

This allows you to do brainstorming with your team members and helps when making a new product, run a new campaign or launch something new in the market.

Salesforce Communities Development Process

Salesforce Communities Strategy Consulting

We help in strategizing how to utilize Salesforce Cloud in the best way. We help in defining community goals, finalizing features, and preparing future community roadmap.

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Salesforce Communities Development and Implementation

We customize out-of-the box features of Salesforce Community Cloud™ and develop custom features, apps, and business workflows. Everything that we develop is mobile-ready and Lightning-ready

Third Party Software Integration

We integrate the Community solution with third party data sources and services like social media platforms and document management solutions. Check out our case study here.

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Knowledge base and User Base Management

We integrate with external databases or migrate knowledge base to SFDC. We manage role-based access to database and implement strict login protocols

Salesforce Communities Development

Salesforce Communities Approach

We help you to make a plan to use Salesforce Cloud efficiently. We help you define targets, finalize all features and create future community plans for your organization.

Third-Party Software Integration

We integrate the community solution with 3rd party services and data sources. We help you integrate from one platform to another in a very seamless way.

KB and User Base Management

We help you integrate to external databases or we migrate to knowledge base to SFDC. We handle role-based access to database and also implement proper logins.

Salesforce Communities Development

Community Cloud has many features which we customize with your business workflows. We make sure we develop everything in a way to be lightning and mobile ready.

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