Lightning is Salesforce embracing the modern look and feel with numerous out-of-the-box features and tools bundled together to streamline your business processes. At the center of this modern interface is the Salesforce Lightning UI that overhauls everything from modules to processes to make your experience intuitive and the interpretation of data easier. It optimizes business processes by bringing accurate and detailed data to the forefront and generates better insights on service operations and sales pipelines. This updated UI, integrated with Salesforce Cloud, gives your contact points all the necessary tools to provide exceptional customer service and drive customer satisfaction.
Interactive Tabs make tasks easier to manage with a drop-down feature that presents details on the same page. The Activity Timeline shows a comprehensive overview of the past and future and makes interpretation of workflows a lot easier. Past tasks, activities, and events can be viewed in order with the Activity Timeline. Salesforce Assistant is another mainstay of Lightning, it presents insights and helpful tips based on your records to progress deals.
Some of the breakthrough features in Salesforce Lightning are:
Despite all the exceptional features that come with Salesforce Lightning Design, Salesforce Classic is still the go-to infrastructure for numerous organizations. This is due to a number of reasons such as the disruption to business flows a transition would cause and the fact that Lightning is still a work in progress. The added costs of a Salesforce Migration collectively make Salesforce Classic a better fit for large businesses.
Salesforce Lightning comes with new cloud-based features that optimize and streamline data and provide tools at the forefront for your organization to maximize its sales and service operations. However, certain things, such as custom javascript buttons are not supported in Salesforce Lightning. You can use Process Builder and Visual Workflows to counter this to some extent but it’s not a full-fledged solution for your custom buttons that use a javascript source.
Multiple apps from AppExchange are not supported on Salesforce Lighting. This list gets shorter with every release but it’s still a long time to go before it’s fully exhausted. Get in touch for a FREE Business Analysis and get a Readiness Check and see how Salesforce Lightning can suit you better.
In light of this conundrum, numerous organizations are using a combination of Salesforce Lightning and Classic. Salesforce allows users to switch back and forth with ease to make testing and migration easier. Numerous Sales and Service objects are not supported in Lightning along with apps mentioned earlier, and Performance Chart, Assistant and Activity Timeline are not present in Classic, you can switch to Classic for the former and work on Lightning for the rest. Salesforce has maintained that Lightning is the future and sooner or later your organization is going to need to switch. Start early and consult with Salesforce experts for a selective migration at your own pace.
Q. Which Salesforce Cloud edition is right for my business?
Salesforce Lightning Essentials: Out-of-the-box CRM for up to 5 users starts at $25/user/month. Also includes access to Trailhead, Einstein, and the Salesforce AppExchange.
Q. Is it okay if I keep using Salesforce Classic?
Yes, but with Salesforce Lightning you get a single-page display that is faster, robust, and easier to grasp. All new Salesforce features also come exclusively in Salesforce Lightning. If your organization is looking to scale your operations, it is preferable to shift to Salesforce Lightning.
Q. Does Salesforce Lightning cost more than Salesforce Classic?
No, but it provides a better way to use Salesforce with more features and benefits.
Q. What is Salesforce Lightning Experience?
Lightning Experience is a modern user interface that improves the overall productivity of your Salesforce users.