Salesforce Sales Cloud
Sales Cloud by Salesforce is the hub for Sales related CRM activities. Sales Cloud offers a consolidated view of the entire sales process, with deep insights of the customer journey. Multiple device functionality lets you monitor team performance and sales process from any device anywhere. Increase the productivity of your Sales team with the state-of-the-art UI that provides a 360 degree view of your customer with Predictive Lead Scoring, Automated Activity Capture, and Lightning Dialer elements. The Sales Cloud comes with Salesforce Einstein functionality baked in, giving you the ability to fetch the data from the sales process through Artificial Intelligence. Numerous tools and workflows along with back-end connectivity with social media platforms help create a personalized sales experience for your customers. Automated CPQ features and AppExchange integrations serve as the icing on the cake, making Sales Cloud the perfect Sales platform for all Sales and Customer Acquisition needs.
Sales Cloud Services
Salesforce Service Cloud
Support Services have turned into an integral business component with the advent of the Subscription era. Make use of the Salesforce Service Cloud to give your customers an effective personalized experience. The Salesforce Service Cloud comes with clever features powered by Artificial Intelligence that bring the right information to your Salesforce Support agents, monitor customer behaviors and predict their actions. The Service Cloud takes customer support and interaction to a whole new level with a standardized dashboard and Telephony Integration. Strengthen your Customer Support team with Salesforce Service Cloud to help them track customer orders, history, cases and more in one place…
Service Cloud Services
Salesforce Marketing Cloud
Bring order to your marketing efforts and pull them off life support with Salesforce’s Marketing Cloud. Make the most of Marketing Cloud tools to target your marketing efforts with the help of many features. Let’s take a look at some of the offerings: Marketing cloud overview, helps pull customer data from numerous sources to understand behaviors, purchase preferences, and habits. Map out customer journeys, predict changes and use real-time events to trigger customers. Pardot helps automate common marketing tasks with Salesforce Marketing Cloud. Send automated emails based on predefined triggers with an ExactTarget Salesforce Integration, use customer data to send personalized messages, or target your prospects activities by integrating Marketing Cloud with social media platforms. Digital marketing with Salesforce includes social studio which harnesses customer activities on social platforms to give you market intelligence on your products and services…
Marketing Cloud Services
Salesforce Community Cloud
Unify your business ecosystem in one place with the Salesforce Community Cloud. Diversify your market intelligence by engaging your partners, customers and employees in this cloud based collaboration platform. The Community Cloud serves to increase customer satisfaction across the board with data integrations and increases online brand recognition. The Salesforce Community Cloud is divided into 2 types, Salesforce community cloud: take customer relationships to the next level by providing them with a medium that lets them interact, share and provide feedback about your brand and services and Salesforce Partner Community: Bring all Salesforce Partners, including vendors, resellers and distributors, to give a boost to your sales. Provide them with a platform and serve as a liaison for mutual benefits…
Community Cloud Services
Salesforce Commerce Cloud
Revitalize your organization’s eCommerce operations with Salesforce Commerce Cloud that delivers a streamlined experience across multiple platforms. With a range of scale-able options including digital, social media and mobile integrations, the Commerce Cloud brings you all the eCommerce Essentials you need to give your customers the perfect shopping experience, including:
- Seamless implementation of new sites, new features, and new integrations.
- Unified multi-site management with built-in localization capabilities i.e. currencies and languages.
- Cloud-powered environment that eliminates redundancies and provides a seamless customer experience…
Commerce Cloud Services
Apps, IoT and Analytics Cloud
Apps, Internet of Things (IoT) and Analytics (Salesforce Einstein) work in conjunction with the other Salesforce Cloud Platforms and provide valuable insights. Salesforce App Cloud equips developers with all the tools to create and deploy verified cloud applications, thus eliminating hardware compatibility issues. The Analytics Cloud provides unprecedented sales and marketing functions that help target customers throughout the pipeline and beyond. IoT harnesses data from Smart devices to large industry appliances to bring deeper customer insights to the forefront for your Sales and Marketing operations…
Frequently Asked Question
Do Salesforce Cloud Platforms work on Mobile?
Yes, Salesforce Cloud Platforms are designed to work on mobile devices. Salesforce provides mobile applications for various platforms, including iOS and Android, allowing users to access their Salesforce data on the go. These mobile applications are optimized for mobile devices and provide all the features and functionalities available on the desktop platform.
How secure is my data on Salesforce Cloud Platforms?
Salesforce Cloud Platforms are designed with security in mind, and the platform provides robust security features to protect user data. Salesforce uses multiple layers of security, including encryption, access controls, and monitoring tools to ensure the safety and privacy of user data.
What are the different types of Salesforce Clouds?
Salesforce offers several cloud platforms, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, and Analytics Cloud. Each cloud platform is designed for a specific set of business needs, and businesses can choose the cloud platform that best aligns with their requirements.
Why should I use Salesforce Marketing Cloud?
Salesforce Marketing Cloud is a powerful marketing automation platform that allows businesses to create, manage, and execute personalized marketing campaigns across multiple channels. The platform provides advanced analytics and reporting tools that enable businesses to measure the effectiveness of their marketing campaigns and make data-driven decisions.
What is the difference between Salesforce Sales Cloud and Salesforce Service Cloud?
Salesforce Sales Cloud is designed for businesses that require sales management tools, while Service Cloud is designed for businesses focused on customer service management. Sales Cloud provides tools for lead and opportunity management, while Service Cloud provides tools for case management, customer self-service, and knowledge management.
Which Salesforce Cloud is best for my business?
The best Salesforce Cloud for your business depends on your specific business needs. Sales Cloud is suitable for businesses that require sales management, while Service Cloud is ideal for those focused on customer service management. Marketing Cloud is designed for businesses that focus on marketing, and Commerce Cloud is best for those requiring e-commerce solutions. A Salesforce expert can help you evaluate your business requirements to determine the right edition for your business.
How much does Salesforce cloud cost?
The cost of Salesforce Cloud varies depending on the edition and the number of users. Salesforce offers several editions, including Essentials, Professional, Enterprise, and Unlimited, each with different features and pricing. The cost ranges from $25 per user per month for Essentials to $300 per user per month for Unlimited. Additionally, there may be additional costs for customization, implementation, and support services.