Why is Twilio and Salesforce Integration Interesting?
Salesforce is the top cloud-based sales platform with a wide range of applications and rich CRM features. Using the Salesforce CRM platform and its automation tools, an organization will be able to increase their sales and productivity, improve internal communication, and track marketing efforts and results in real time. Twilio, a cloud-based team communications software helps provide the best communication solutions for all businesses regardless of their size. It provides multiple ways of growth for your business through the online platform, being the best CRM tool that empowers you to enhance the scalability of your organization.
With the integration of Salesforce and Twilio, your organization can manage outbound and inbound communications in a single platform. It helps businesses change the way telecom performs and lead towards the best features in the telecom sector. The services we provide of Twilio Salesforce integration also helps in an efficient method of telecommunication and web services merging. Twilio provides effective Salesforce features in the cloud and our developers have a knack for integrating voice and messaging communications inside the web.
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Twilio Top Features
Bulk Rating Broadcasting of SMS
Group Inboxing Feature
Process Builder Integration
Notification and Reporting
Scheduling of Calls
Handling Opting In and Opting Out with Keywords
API Library for Twilio Channel
Standard Reports for Engagement Analysis
How Salesforce + Twilio Integrations Work
Authenticate Salesforce and Zendesk
Pick an app as a trigger
Choose a resulting action from the other app
Select the data you want to send
That's it! More time to work on other things
Benefits of Twilio
Message Texting Made Easy
This will make it easy for you to send messages to your audience by using Salesforce leads, contacts, process builder and personal accounts. You can now send and receive SMS easily by using this platform and you can also properly utilize Salesforce data along with its components for customizing SMS messaging and reporting.
Building Relationships Made Easy
Twilio and Salesforce integration has opened the gateway for business organizations to build personal relationships through sending and receiving of SMS. The text messaging feature supports messaging in a group, connecting large numbers of audiences. It helps workflow by using lightning components, drag and drop tools.
Delivering Conversational and Personalized Service Made Easy
Twilio and Salesforce integration helps enhance customer satisfaction rates. You can also connect to your customers through the chatting feature and include chatbots to send SMS that will automate routine tasks. Mobile messaging will help in empowering agents from a single point, where agents will have instant access to information about each customer.
Sending Messages From Process Builder, Made Possible With Twilio!
It has become easy to send messages from Process builder with the integration of Twilio and Salesforce. As a highly popular tool, process builder helps your organization build an automated work flow in Salesforce. This can then be used for providing notifications regarding SMS, reminders about appointments, and analyzing customer satisfaction.
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