The expanding reach of CRM is certainly not restricted to the profit-generating organizations and has penetrated successfully into public service firms such as clinics, hospitals and health care units.
In order to help the intent and vision of healthcare entities, CRM technology is used to add bundled advantages to the installation. One such widely used CRM solution in diversified business verticals is SugarCRM. We have compiled 10 advantages of implementing SugarCRM for healthcare industry:
1. Strengthens the Patient and Practitioner Relationship
SugarCRM promotes better relationship between healthcare providers and patients by maintaing a complete profile of the patients for the doctor and that of the attendants for the patients. The information of the patient is kept confidential and made visible only to those authorized.
2. Automates Processes
SugarCRM customizations help minimize the time wasted on manual processes or any delays in care by automating appointment scheduling. We can create a portal that permits patients to reserve their own appointment slot in the given calendar if available and also automate the billing system by optimizing SugarCRM for the healthcare industry.
3. Activates Notification System
For every appointment scheduled, SugarCRM sends a notification to the patient and the attendant before the allotted time so that no appointment goes unattended. The notice can be sent via email, text message or voice call if you have VOIP integrated with SugarCRM.
(PSA: With the countless possibilities for SugarCRM integrations, you can essentially just add any functionality you think will streamline your processes to Sugar!)
4. Generates and Keeps Track of Patient Records
SugarCRM can be also be tailored to produce and keep track of electronic records to facilitate the check-in process, patient’s visits and billing all the while taking into account their health or life insurance policies.
5. Facilitates Room Management
SugarCRM facilitates Patient Management for both in-door and out-door patients. SugarCRM integrated systems provide flexibility for case management and capacity evaluation systems to determine the number of rooms available in addition to a reservation of appointment timings in the Doctor’s schedule.
6. Helps maintain Patient’s Medical History
The medication history of patients helps doctors and unit staff to detect drug-related pathology for every patient while understanding changes in the clinical signs that arise due to drug therapy. SugarCRM proves to be a great tool for maintaining this medication history and prescription records for patients.
7. Manages Patient Referrals
Managing patient referrals is an ingenious approach to spur patient retention that goes hand in hand with optimization of the network to help patients get efficient consultancy and improve patient service and satisfaction.
8. Helps maintain Equipment
Maintenance of equipment plays an important part in the quality of services you deliver. SugarCRM caters to the equipment maintenance side by keeping track of the service frequency and generating alerts before it is checked so that the whole system runs smoothly.
9. Simplifies Medical Record sharing
SugarCRM does offer a feature to upload and manage Patient’s laboratory tests and diagnostic reports on the server so that the reports can instantly be shared with the concerned individuals across the unit. Instant access to reports helps in rendering timely and accurate services to the patients along with enabling departments to obtain vital patient information.
10. Enhances Collaboration
SugarCRM also improves collaboration not just internally but with the Patients as well. You can link your SugarCRM system with the chain laboratories to facilitate the patients so that they don’t have to visit laboratories for reports collection. Additionally, you can customize process workflows to automate care coordination activities.
We have implemented SugarCRM for more than 500 companies worldwide and have experience in SugarCRM deployment, implementation and customization for the healthcare industry.
Contact us today for your FREE consultation session. We would be happy to assist you.