Access sugar instance at two different platforms simultaneously Via REST API

Last Modified Date

(Updated on July 2021)

[In 2020 SugarCRM 10 was released offering a wide array of new functionality. You can read up on the latest edition of SugarCRM: Sugar 10 here.] 

In SugarCRM, two users cannot simultaneously access the same instance. Another user logging into the same system results in a session expiration for the other. To avoid this scenario, let the New Rest API (in sugar 7) know that the other user isn’t coming from the same desktop client. To do this, change the platform’ parameter to something other than “base”, “mobile”, or “portal” etc. as directed below.







   “platform”:”other_app” // change ‘other_app’ parameter.



Rolustech is a SugarCRM Certified Developer & Partner Firm. We have helped more than 600 firms with various SugarCRM integrations and customization. Get in touch for a FREE Business Analysis to get the desired customization.

Need Help? Get a Free Consult

By clicking you agree to our Terms and Conditions

Send me news and updates

How can we help you?

Contact Sales

  • US +1 415 800 4489
  • UK +44(0)207-993-8524
  • PK +92(0)423-640-7166

Looking For a Job?