SugarCRM Pricing 2020

Last Modified Date

(Updated: 14th January, 2019)

Every promising enterprise needs an innovative addition to their professional sphere. In business, having the ability to successfully integrate a worthwhile investment is what separates the regular from the phenomenal. In that respect, it is fair to say that a SugarCRM investment will perk up any business venture. However, every investment comes at a price and to help you understand what that price would be for you, we have outlined some of the basic SugarCRM pricing options that are available for use. These details will not only give you an idea of how much SugarCRM will cost, but also help you decide the type of SugarCRM implementation like on-premise or cloud for your business venture needs, whilst keeping in mind the defining features of your organization. Sugar is designed to be adaptable to various kinds of clientele. The choice of your SugarCRM will depend on factors such as the type, size, and requirements of your business, not forgetting the price that you should be willing to put into this investment.

The review below will discuss various editions of SugarCRM, what every edition has to offer and whether or not it suits your business requirements. You will also find a complementary infographic at the bottom of the post.

So let’s begin;

How Much Does SugarCRM Cost: Pricing Chart 2020

SugarCRM Edition Pricing Per User/Per Month Minimum Users Minimum Annual Cost
Sugar Professional $52 10 $6,240
Sugar Enterprise $85 10 $10,200
Sugar Market $1,000 10K/Contacts/Month $12,000
Sugar Sell $80 10 $9,600
Sugar Serve $80 10 $9,600

Read on to further explore which edition of SugarCRM would best suit your needs, but before we move on, one fact that every entrepreneur must keep in mind whilst researching CRM pricing is that most service providers only advertise the license costs of SugarCRM and not the implementation cost that business will incur. This eventually translates into a huge difference between the expected cost and the actual price and businesses need to be mindful of what they base their decisions on.

1) SugarCRM Professional Edition:

    Sugar Professional

SugarCRM Professional Edition Pricing: Basic & Add-Ons

The Sugar Professional Edition costs $52 per user per month and requires a minimum of 10 users. This translates into a minimum annual price of $6,240.

What Sugar Professional Has to offer?

Sugar Professional features include sales automation, marketing lead management, cloud deployment, unlimited Studio customizations, unlimited online support and support for MySQL and SQL server along with offline access for mobile integration. The edition comes with 15 GB of memory.

Does Sugar Professional Suit Your Needs?

It all depends on the type and scale of your business. Initially, if you are a business with let’s say, 10-500 employees; Sugar Professional is the ultimate edition for your SugarCRM needs. It fits the affordable SugarCRM price tag and provides a lot of useful features in the domains of marketing, sales, security, and internalization.

Some of the additional features can be integrated into your SugarCRM with an additional price. For instance, if a corporation wants to integrate DocuSign, IBM notes or Linkedin contacts with their Sugar Professional edition; these features can be easily bought at an affordable price. An example of this would be the SalesMap plugin that is provided by Rolustech. This SugarCRM integration costs an additional $5 per user per month. 


Sugar Professional is the perfect CRM if you are a part of a small or medium business. The most basic edition has a price of around $40 per user per month, but customization of choice will drag the figure to something around $55-$60 per user per month.  If the benefits to implementing this SugarCRM are kept in mind, the pricing seems to be quite affordable. Overall, this is a good investment for your business.


2) SugarCRM Enterprise Edition:


     Sugar Enterprise

SugarCRM Enterprise Edition Pricing: Basic & Add-Ons

This package is basically the evolved version of Sugar Professional. With a basic cost of around $85 per user per month, this package includes Advanced Workflow, which is an enterprise level business process management tool and 60 GB of document storage space

What Sugar Enterprise Has to Offer?

This SugarCRM has advanced features like Revenue Line item-level tracking and forecasting, product level Quotes, Role-based views, 100 concurrent customer portal users, support for Oracle and DB2, 12 hours email and phone support for 5 days a week and 60GB of storage. It also provides mobile features like Studio editor and Sugar Logic.

Does Sugar Enterprise Suit Your Needs?

Again, it depends on the type and scale of your business. If your business venture has an employee strength of around 500-2000 people and includes processes that require extensive traveling, this might be the perfect SugarCRM for you. It allows revenue tracking and forecasting with integrated email and phone support. This could be a huge development for salespeople and for businesses that revolve around fast-moving consumer goods.

Again, additional features such as Linkedin, Google Maps integration and Box integration can be amalgamated within the existing package, but at an additional price. For instance, Rolustech provides a Sugar-Box integration package for $99 per month. This pricing of this feature is independent of the number of users.


This advanced SugarCRM might just be the game-changer for your venture. With a basic price of around $85 per user per month. This additional price is because of the customized features and dashlets that will be integrated into your Sugar user interface. Sugar Enterprise is a blessing in disguise for businesses that are of a medium nature and involve employees and customers that are continuously in transit. It will also help you to keep a record of your employees’ status and if used correctly, it will help in reducing processing times and overhead costs.

3) Sugar Market Edition 

sugar market logo

Sugar Market 

Sugar Market Edition Pricing: Basic & Add-Ons

It is basically a re-branding of Salesfusion. The Sugar Market edition’s starting price is $1,000 for 10,000 contacts per month, billed annually. Additional 10,000 contacts for $150/month. The add-ons of Sugar Market include Dedicated IP for a monthly price of $250 and the annual price of $3,000. Sandbox for monthly and annual prices of $100 and $1,200 respectively. You can also get an additional sending domain for $50/month or $600/anually. Furthermore, Sugar Market can have unlimited users, unlimited emails and landing pages, 4 Support-authorized contacts and includes SSL certificates. 

What Sugar Market Has to Offer?

Sugar Market features include Effective Campaign Management, Optimized Lead Nurturing, Lead Capturing, Lead Scoring, Landing Pages and Lead Forms, Custom Surveys, Search Engines Optimized, Interactive Dashboards and the option of integrating Sugar market with any other CRM. 

Does Sugar Market Suit Your Needs?

As mentioned above this edition of Sugar offers great marketing automation features. If your business heavily spends on marketing efforts in order to generate more customers then this Sugar edition is for you. With this, you can effectively manage your marketing campaigns across different platforms, increase the marketing ROI and efficiently track your leads with actionable insights that can help you in nurturing those leads. 


Sugar Market can help in increasing sales by creating highly targeted landing pages and emails for your audience. It also helps in optimizing resource allocation in terms of your marketing expenses and time. The good thing about Sugar Market is that it can be integrated with any other CRM so it doesn’t matter which CRM you currently use in your business, you can take advantage of Sugar Market after integrating it with your CRM. Thus, it gives you more freedom and flexibility and makes it a perfect marketing automation platform. 

4) Sugar Sell Edition

sugar sell

Sugar Sell 

Sugar Sell Edition Pricing: Basic & Add-Ons

The Sugar Sell edition’s starting price is $80 per user per month and requires a minimum of 10 users. This translates into the minimum annual price of  $9,600. It includes 2 sandbox instances, 60GB of Storage, 12×5 Phone Support, 4 Support-Authorized Contacts. 

What Sugar Sell Has to Offer?

This version of Sugar offers features like Accurate Forecasting, Quote Management, Easy Acces to Product Catalogue, 360-Degree view of Personalized Dashboards and Critical Metrics for Custom Reporting. 

Does Sugar Sell Suit Your Needs?

Sugar Sell is one of the best sales CRM software. It really depends on the company and type of type business it is involved in. This edition of Sugar can be beneficial for companies that have between 50-200 employees and carry out dedicated sales operations. With Sugar Sell, they can do accurate sales forecasting so that they also have an idea about their future revenues. Moreover, with Sugar Sell, you can also streamline different sales workflow. This makes Sugar Sell a great tool for sales automation. 


Sugar Sell can help you reduce your overall sales cost as it is a complete combination of all the best sales automation tools which also makes it a great sales funnel software. It enables you to track actionable insights about your customers so that you can efficiently manage different accounts and helps you to close more leads with enhanced business performance.

5) Sugar Serve Edition

Sugar Serve

Sugar Serve 

Sugar Serve Edition Pricing: Basic & Add-Ons

The pricing of Sugar Sell and Sugar Serve are the same i.e. $80 per user per month and both require a minimum of 10 users. The annual minimum price goes up to $9,600. Sugar Serve also comes with 2 sandbox instances, 60GB of storage, 12×5 Phone support,  4 Support-authorized contacts. 

What Serve Has to Offer?

Sugar Serve offers some great customer service features like Case Prioritization, Intelligent Case Management, Knowledge Management with complete customer history, activity and relevant insights. Lastly,  60 out of the box reports which can be customized as per business needs. 

Does Sugar Serve Suit Your Needs?

If you have a business that heavily relies on customer interactions and engagements then Sugar Serve can help you in providing an unforgettable personalized customer experience to your customers. This is important because if customers feel that they are being valued by your band then they are more likely to come back and do the repeat purchases. It not only generates more revenue but also cuts down your marketing budget with increased ROI. So, if you are a business with 100-150 employees then you can up your customer service by leveraging Sugar Serve. 


Sugar Serve offers exceptional customer service features enabling you to deliver high-quality personalized service to each of your customers. Now, if your business can afford its price which is $80 per user per month and if you have a minimum of ten users, then surely you should take advantage of Sugar Serve as this will also help you in making a strong relationship with your customers which will ultimately lead to your business growth.


[Infographic] SugarCRM Editions and Pricing Guide 2020


sugarcrm plans and pricing 2020

Concluding Observations:

It doesn’t really matter what the size of your business operation is. Sugar can always provide you with the perfect CRM solution. Don’t be afraid of a little investment. Make the most viable choice that suits your business and matches the profile of your venture. Keep in mind the scale and type of your business and choose whichever SugarCRM you think is best. If done properly, this can help you save substantial amounts of revenue at the perfect price.


Rolustech is a SugarCRM Certified Partner firm. We have helped more than 700 firms with various SugarCRM Services. Get in touch today for your FREE Business Analysis. We will be happy to assist you! 

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