4 Practical Tips for Improving Customer Engagement

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(Updated on July 2021)

[Employing an efficient CRM system is one of the best ways to improve customer engagement. SugarCRM is a renowned CRM platform, that serves businesses of all sizes from large organizations to small startups. It is highly customizable, and hence can be tailored to suit your company’s requirements. The latest version of Sugar is Sugar 10, which has new features. You can read up on the latest edition of SugarCRM: Sugar 10 here.]

Believe it or not, customer engagement is the key to your business’s success. In contemporary times, effective customer engagement can be regarded as a synonym for successful and ever-growing business. This is because customers are the reason why your business exists. They determine the success or failure of your business. So pay heed to enriching your customer engagement.

Here are four working tips for improving customer engagement in your business:

1. Maintain Presence on Social Media

Do you have a strong presence on social fronts? If not, you are missing out on the most powerful tool of the present era. Social media is not just about socializing; it is a complete business strategy in itself. The opportunities that social media has unlocked are endless and, now, it is up to your marketing team to ensure that your business utilizes this weapon to its full potential.

Today, many social platforms are being used worldwide. To mention a few, Facebook, Twitter, and LinkedIn are among the most popular forums. According to eBizMBA, Facebook secures the first rank in the inclination of most popular social network worldwide with more than 1.71 billion registered accounts, as of June 30th, 2016. Twitter is the second most used social platform with over 320 million users and LinkedIn stands in third place with more than 300 million active users.

By having an online presence on these forums, you can reach out to your customers in real-time and build long-lasting relationships with them.

2. Carry out Promotional Campaigns

One way to maximize customer engagement is to get your target audience right. For this, you can carry out promotional campaigns, arrange interactive sessions with your clients to understand what their demands are and have online discussions with them to get suggestions and feedback on your current propositions.

The aim is to connect with them on a more personal level. It can be done either through advertisement, through marketing of the right content, through email, SMS, calls or any other platform that fits well with your marketing strategy. Taking the example of a football club where fans are always on the lookout of new and exciting events, Sports CRM will help to engage the fans better and deliver meanigful customer relationships. Try to understand the demands of your customers and provide them with content which attracts them. This is how you can optimize the engagement with your customers and ensure optimal allocation of resources.

3. Personalization

Don’t let your customers mark your emails as “Spam”. Personalize your responses as much as possible. Learn which customers are interested in purchasing your products and design your marketing campaigns and promotions keeping their tastes and preferences in mind. Send them personalized emails so they feel important and valued by your business. Send newsletters and other related material to grab the attention of your potential clients and generate interest in your product or service.

This helps your customers relate themselves with your brand and empowers you to build a strong, consistent image of your company.

4. Empower Your Employees

Empower your employees with valuable tools that can help them in customer relationship management and customer engagement. There are many CRM software available in the market that can help your employees with the tips mentioned. Provide them the necessary training to update their knowledge and skills. Your empowered employees can engage your customers in a more effective manner.

Key Takeaway

You can maintain your social media presence, carry out campaigns and personalize your responses to increase customer satisfaction and the likelihood of repeat visits.

These are not the only tricks that work. However, the purpose of this post is to get you started. Can you think of any other tips? Do share them with us!

Rolustech is a SugarCRM Certified Developer & Partner Firm. We have helped more than 700 firms with various SugarCRM Customization, Migrations and Integrations. Contact us today for your FREE Consultation Session. We will be happy to assist you!