Online communities are growing at a fast pace and have changed the outlook of businesses. Nowadays, many companies are building their online portals to ensure better customer experience by empowering customers with relevant information and providing a quick response to their support cases.
Additionally, online portals also help improve employee engagement by cutting them the burden of repetitive and menial tasks. They also help bridge the gap between customers and employees by bringing them on a unified platform.
One of the best options for companies looking to build their online communities is the Salesforce Community Cloud.
Here’s a rundown of the Salesforce Community Cloud and how you can benefit from it with the help of highly skilled Salesforce Consultants.
What is Salesforce Community Cloud?
Salesforce Community Cloud is an online social platform that helps companies create branded sites and portals to connect all stakeholders. It brings customers, employees, and partners on a unified platform and provides them easy access to all the relevant documents that are needed to get things done efficiently.
The Salesforce Community Cloud is highly flexible and makes it easy for businesses to create customizable and branded communities and connect with them for seamless collaboration.
Moreover, it has scalable templates so you can hit the ground running without any coding and leverage third-party components to personalize a community. This isn’t all, the Salesforce Community Cloud also seamlessly integrates with Salesforce CRM. This will give you a 360-degree view of your customers and all interactions with them to fully leverage the online communities.
So, let’s delve deeper to understand how Salesforce Community Cloud can help your business and give it a competitive edge.
Improve Customer Experience with Instant Access to Information
Salesforce Community Cloud helps improve the customer experience as the online platforms built through it connect all your customers with the company and with each other. You can also upload product tutorials, FAQs and create forums for your customers to better understand your products and services, get quick answers to their queries and instantly find all the information they need.
Deepen Your Customer Relationships
Along with other different resources and help material for your customers, Salesforce Community is an excellent medium of getting to know your customers better, interacting with them and developing long-lasting customer relationships. Moreover, this will also help you build the trust of your customers and create a loyal customer base. You can also take input from customers to create better products and make more customer-centric strategies.
Cost and Time Effective
By creating online communities and portals through Salesforce Community Cloud, businesses can save a lot of time of their customer support department that goes into answering routine queries. This will give them room to prioritize customer cases and escalate cases that require special attention or correspondence with other teams to get more information about the issue. By building an engaging online community, you can also save the money that is needed to hire and train resources as it will lower the rate of support calls and emails.
Align Business Objectives
Salesforce Community Cloud will help remove all bottlenecks in communication and avoid channel conflicts. You can streamline the sales channels for partners and shorten the sales cycle by connecting partners and resellers. Additionally, you can ensure that all stakeholders are on the same page and ensure smooth collaboration through reporting and interactive dashboards.
How Salesforce Consultants at Rolustech Can Help Skyrocket Your Business?
Rolustech, being an official Salesforce partner has a team of highly experienced and skilled Salesforce Consultants and Salesforce Developers who can help you understand how to leverage the online community to fit your business needs and customize your online portal. Moreover, we also have Salesforce Certified Community Cloud Consultants in our team who will ensure that you get the most out of your online community and it helps you create meaningful relationships with your customers, employees, and partners.
Rolustech is an Official Salesforce Partner firm making its mark in providing services which include, but are not limited to, Salesforce Implementation, Customization, and Integration. Contact us now for a FREE Business Analysis. We will be glad to assist you!