Why Do Businesses Need Salesforce In 2021?

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In 2021 and all the years beyond, platforms like Salesforce will be more in demand than ever. The best thing about such platforms is that they do not just benefit you in one area of your business, but they make your entire business flourish by leveraging you in all areas. Salesforce, being a cloud-based CRM means it helps aid your business manage all their events, tasks, processes and even track all your customer cases. Also taking into consideration the customer end, meaning all end users are able to view their cases and then communicate with the organizations accordingly. The reason why this should be the most attracting way to hold onto customers then you are right, advanced technology and personalization is at its peak in the 21st century today and treating customers like you are solely only dealing with them is an important consideration. As long as your customers feel special and happy you are good to make it down the road of success.

Believe it or not, Salesforce was a startup that came into being from a small apartment in San Francisco only to grow into a community of over 10 million innovators today. It has even left Customer Relationship Management way behind especially in the time of cloud computing. There are many reasons for this amazing success of Salesforce today. The high level of flexibility makes it a must need tool, especially if we look at the time of Covid-19 we have all gone through. In such times of despair, being able to access your platform and carry on work from any location is a dream come true. Also meaning the organization can tackle all challenges that they may face at any point of time.

Moreover, Salesforce provides a high level of process automation that helps the organization provide its customers customized Salesforce services and personalized services to meet their needs and expectations. All in all, which will in the long term help lead to an increase in revenue and also help develop deeper relations with customers. Be it the commerce sector, sales or even IT, Salesforce is radically improving the operations of any sector. The fact that sales managers and executives have access to customizable reports makes it more attractive for them as this means they get to work with real-time data. Finally, the seamless mobile customization and integration increases the overall flexibility of the platform, also always being backed by technological advancements,

Having taken into mind all the features and advantages Salesforce brings about, there is no doubt this platform is here to stay. There are however some people who still question the need for Salesforce and what it actually brings about for a company, but their questions and doubts will to soon go away once they see businesses using Salesforce succeeding. If you are one of those people and are still in doubt, then this article is for you.

We have compiled together a blog to answer all your questions and make your doubts go away.

Data Manipulation

Opting for Salesforce will mean their Salesforce support partners team will be available for you and your company at all times. They will primarily help with the execution of Salesforce administration roles like data manipulation. Aiding you in this field will mean your company will be able to achieve better results and be able to fully leverage on everything you have to offer.

Clarify and Modify Reports

Just reading reports will not do it, you have to understand, interpret and customize reports as well. Being able to read your reports in the right way is very important, it all comes down to the right interpretation, something that can be done well with the help of a maintenance and support partner. Why? Well, they are better at spotting mistakes, modifying then and then helping make your software

User Management and Training

You may have amazing software in place but what is the point if your employees do not know how to operate it. For that, you will need to mentor them, guide them and teach them how to do so. Having a Salesforce maintenance and Salesforce consultants will make this easier for you. They will better be able to teach and educate your employees and the whole organization on how to work with that particular software, also being able to spot and fix errors that may occur. Once your team is more familiar with the software they will be able to perform better hence generating greater results.

Improved Implementation

If you are new to the platform, then being able to implement it correctly can be tricky in the beginning. In order to make the journey easier for you it is better to have a support partner to help and guide you along the way. That is exactly what Salesforce does, aids in your better Salesforce implementation. This will not mean they are just there at the beginning of time and once you gain knowledge they will leave, but instead they will remain with you till the end of time. They will be available for you at all times to help you resolve any issues or hurdles you may face.

Salesforce Services Offered by Rolustech

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Customized Support

Customization itself is a very important thing, no matter where it is being used. To make sure your company is getting maximum benefits from the use of Salesforce services and tools it is crucial to have support available. Having a partner will mean they will know all your businesses needs and will able to cater accordingly, they will be able to customize and tailor solutions specifically for you and your business. Over time your business may change, the business model may change or even the needs of your customers may change. This will mean you have to change your operations, have it be minor or major, but translating these changed into your Salesforce platform will be difficult and you will need some aid.


Where things run smoothly there are also times of problems, there are also times of hurdles. Not everything runs smoothly at all time, hence it is important you have a Salesforce support partner to always overlook your business and its operations. They will make sure that they are always there to provide you help and aid you, fixing any problems arising while using the platform. They also have intensive knowledge about bugs, errors and its fixes which they can pass on to you so you can learn for the future.

More Cost-effective

Outsourcing a support partner for your Salesforce tool away from your company itself may be a more cost effective approach. Reason being is that it is comparatively cheaper this way.


We hope we have answered all your questions and removed any doubts or questions in any of your minds. Being double minded on whether your business needs to integrate Salesforce CRM tool into its business is not the position you should be in right now. But understanding the benefits Salesforce brings and not being able to wait to bring all those benefits to your company is the right way around it.

Rolustech is an Official Salesforce Partner firm and has completed several projects in Salesforce Integration, Customization, Implementation, and more. Contact us for a FREE Business Analysis. We will be glad to assist you!