Create Cases from Emails in Sugar CRM
By Amer Wilson
Automating the manual processes can make life much easier. Take the example of creating Support Tickets. If this repetitive manual process is automated, it can avoid a lot of hassle. With Sugar CRM feature one such manual process is automated that is creating Cases from Emails. With Sugar CRM Inbound Mail Box Case Generation, Cases are created from Emails. The user has to navigate to Admin Menu and in Inbound Emails tab make the appropriate settings. After setting the Inbound Emails, incoming emails will be stored as Cases in CRM. Using the Case Macro, replies to the cases are attached to the correct cases, making a case up to date.