SugarCRM Community Edition End of Life : What it means and what to do next

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Hop on the Rolustech Upgrade Package

Rolustech offers a quick, efficient, and seamless upgrade to the latest SugarCRM version with a method that is complies with industry standards. Simply fill out the Sugar Upgrade Form and be on your way. Once you fill the form with your details, our Certified Developers will conduct an intensive examination of your current implementation and suggest an optimal solution that incorporates your business needs and requirements. This solution will then be implemented for you in a seamless manner.SugarCRM Community Edition was the open-source version of SugarCRM. It was available free of charge alongside paid editions until version 6.5. Last month, it finally bit the proverbial dust as SugarCRM totally ceased its development and maintenance. At this point, all Community Edition downloads have been removed from and there will no longer be any new bug fixes, security updates, and patches for it.

However, where one door shuts, several others open. It might be the end of the line for Sugar CE but it doesn’t have to be so for your CRM experience. Now let’s turn that frown upside down because there are plenty of intriguing options that await you and things are only going to get better from here.

Let’s dig in, shall we?

Stick with Sugar Community Edition

It’s understandable if you want to continue using Sugar CE. After all, you’ve been using it for a while now, it’s backed by a rich developer community and offers deeper functionality than many of its commercial counterparts in the market today. The good news is that there still might be some fight left in your fallen comrade. SugarCRM might have pulled the plug on technical support and future security patches but hasn’t disabled the program itself. This means that good folks like yourself can continue using Sugar CE without a hitch as long as you don’t mind SugarCRM ignoring your support requests. However, this is not really a deal breaker since you can always hire SugarCRM Certified Experts (Hint: Us!) for all your development and support needs. Given Sugar CE’s open source nature and our vast experience with the Sugar ecosystem, you can count on us to bring your CRM back from the brink of death.

Upgrade to a Commercial SugarCRM Edition

Sugar CE was always intended to give you a little taste of the Sugar ecosystem. The fact that it managed to outgrow its role is simply a testament to SugarCRM’s ingenuity. If you’ve truly grown accustomed to the said ecosystem, now is perhaps the perfect time to set those upgrade plans in motion and switch to a licensed Sugar edition. All the licensed variations are fully supported by SugarCRM. Not only are you automatically entitled to the latest version of SugarCRM (yes, a lot has changed since version 6.5) but you also get to enjoy a plethora of features that are alien to an out-of-the-box Sugar CE. These include sales forecasting capabilities, advanced workflows, customizable reports and dashboards, mobile CRM among many others. SugarCRM licenses come in three flavors: Professional, Enterprise and Ultimate.

You can learn all about them in our pricing and features comparison of SugarCRM editions.

Jump Ship to Another Free CRM

Let’s discuss some viable open source alternatives that come fully-featured out-of-the-box, and let you customize to your heart’s content without breaking the bank.


A derivative of Sugar CE, SuiteCRM has been around since 2013 when SugarCRM first stopped the development of its open source CRM. While it is a spiritual successor of sorts to the Sugar CE, its feature set lies somewhere between Sugar CE and Professional. You get all the open source goodness along with features like sales forecasting and advanced reporting for free (onsite deployment). You can also avail extensive support and security options from SalesAgility directly, but you’ll have to pay for them.

In case you are considering switching to SuiteCRM, do check out the best SuiteCRM Mobile Apps. It may make your decision-making process easier.


X2CRM is another worthy open source contender that deserves your attention. This is a web-based CRM solution for sales, marketing, and customer support. It provides a fast, modern and intuitive solution to meet the dynamic needs of any business in today’s disruptive environment. It provides a whole host of useful features such as marketing automation, sales funnel, process pipeline and more. Pair this with the free X2Touch mobile app and you have a formidable tool that can give most of the proprietary CRMs a run for their money.

Along with this, there are other options too such as Vtiger CRM that also provides a host of CRM functionalities to up your business.

In case you decide to make the switch to either of these, be sure to avail our CRM data migration services to ensure a smooth and secure transition.

The Bottom Line!

Change doesn’t have to be bad. Sometimes, things need to fall apart to make way for better things. These are interesting times we are living in and regardless of what you decide to do next, you can always count on us to have your back.

You can contact us right now to schedule a Free Consultation Session. We look forward to hearing from you!

Rolustech is a SugarCRM Certified Developer & Partner Firm. We have helped more than 700 firms with various SugarCRM integrations and customization.