Sicom Testing were in need of a comprehensive CRM solution that could help them manage their processes in a more efficient manner. At the time of initial contact, Sicom Testing did not have a system in place that could help them exercise the full potential of their organization. Manual processes and lack of automation were hindering their productivity. Multiple business processes i.e. order management, test schedules, and payment protocols were completed manually. Consequently, Sicom Testing were looking for a solution that allowed for automation and a consolidated view of their operations; both of which were requirements that could be easily met with Sugar Customization.