Case Study: Customized SugarCRM for Animal Healthcare

The Local Bark is a premier pet grooming facility for dogs located in Cordova, California providing boarding, training, grooming and caring services. Dogs can stay, play and learn while they are at the Local Bark. Pet owners need not worry about their dogs if they have to travel or there is an emergency where pets are not allowed. Moreover, dogs can also be dropped at the Local Bark if they have fallen ill or require any sort of training.

Challenges

The owner of Local Bark was using a very basic version of Sugar 6 to manage the day to day operations of the facility. However, he realized that customizing SugarCRM to add a few additional modules would aid him in take care of all the pets on his premises in a more systematic and coherent manner. This would also enable the company to deliver personalized customer service. A series of discovery sessions took place after which it was decided to overhaul Sugar 6 by building specific modules.

Solution

Our Certified SugarCRM developers provided the following solutions:

A “Room allocation” module to keep track of which room is allocated to a particular dog.
An “Alerts” module to check if a dog needs immediate attention due to illness, injury, etc.
A “Medication” module for listing drug names, dosage and instructions for administering.
A “Diets” module for listing diets, amount and instructions for provision.
A “Grooming” module for listing grooming services, prices and appointment times.
A “Training” module for listing the training service (group or private), the instructor assigned to a pet and the price of the service.

Results

The custom modules in SugarCRM aided the Local Bark in carrying out its operations in a more streamlined fashion. All modules could be viewed as subpanels on the homepage screen. The customized solution gave the owner the ability to view at a single click all types of services that were carried on a single dog. All activities that had to be performed against a dog be grooming, training or caring could be monitored and managed from within the CRM system. Pet owners were relieved of all their worries as their dogs were taken complete care of with utmost diligence.

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Case Study: Customized SugarCRM for Animal Healthcare

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