After assessing all of Netstar’s requirements, our team went to work. We proposed a comprehensive solution for the company:
- Implementation of a CRM platform
- Extensive CRM customization
- Integration with Google Charts
- Implementation of RT Telephony
We customized the platform’s existing modules in order to increase their functionality. Our team also made a number of changes to the CRM’s UI in order to make it more intuitive. All the CRM customizations that we made focused on molding the CRM according to Netstar’s needs.
In order to make data management easier, we integrated Netstar’s CRM with Google Charts. This CRM integration vastly improved the company’s ability to interpret data. Our team also integrated several other apps with Netstar’s system.
RT Telephony is a custom plugin developed by our team. The plugin’s advanced call management features were ideal for Netstar’s CRM platform. We integrated RT Telephony with Netstar’s CRM to introduce the following features:
- A call recording feature that lets users keep logs of all calls made through the platform
- A built-in SMS management system
- Click to call functionality that allows users to call customers without having to leave the CRM platform
- Interactive Voice Response (IVR) for automated call handling