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WM Printing

WM Printing is a company based in Boca Raton, Florida. It was launched to cater massive printing orders for brochures, T-shirts and other goods. WM Printing is a customer centered business which seeks to create long term and complementary relationships with its customers. Their customers include some of the top tier and far reaching industries as well as some relatively small vendors.

Challenges

The business processes at WM Printing were being carried out with inefficient tools and resources. WM Printing wanted to manage their expanding customer base and their growing demands, whilst making sure that the highest quality of customer service was to be proffered simultaneously. However, they were lacking the tools and online resources needed to realize this. There was clearly a marked incursion of customers and data within their industry.

Solution

After a thorough analysis of WM Printing’s requirements, Rolustech’s team of experts led by Mr. Imad Ali recommended some integrations and customizations for their SugarCRM. Integrations for setting up automated email campaigns were implemented. Apart from this, PayPal, QuickBooks, Credit Card customization and payment modules were also integrated and a customized delivery and quotes modules was built specifically for them.

Results

The automated email campaign integrations allowed them reach out to potential customers without the hassle of manual entry. The various payment solutions enabled them to provide their consumers with flexible payment options. The quotes and delivery modules allowed them to keep track of all their financial calculations and project statuses respectively.
WM Printing has thoroughly expressed their appreciation towards Rolustech and is still collaborating with us to further enhance their business.

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