Challenges
The business processes at WM Printing were being carried out with inefficient tools and resources. WM Printing wanted to manage their expanding customer base and their growing demands, whilst making sure that the highest quality of customer service was being offered to clients. However, they were lacking the tools and online resources needed to achieve this. There was clearly a marked dissociation between customers and data within their industry.
Solution
After a thorough analysis of WM Printing’s requirements, Rolustech’s team of SugarCRM experts recommended some SugarCRM integrations and customization. Integrations for setting up automated email campaigns were implemented. Apart from this, integrations with Quickbooks and PayPal were also implemented along with Credit Card customization, custom payment modules, and custom quotes modules.
