2018 was a huge year for SugarCRM and Salesforce. New updates, products, innovations, and partnerships kept us on the edge of our seats as we documented everything in detail. As the clock ticks down on the end of the year, let’s take a look back at some of the most popular topics we covered on SugarCRM and Salesforce.
The last thing we would want to do is bore you to death so this post only contains overviews of each of the following blogs. If one spikes your interest, just click on the headline and off you go!
The SugarCRM Sales Kick Off FY ‘19 in Sorrento, Italy
Let’s start with the second edition of the annual SugarCRM Sales Kick Off. The SugarCRM Sales Kick-Off is a conference that brings together Sugar Executives, Sales Representatives, Sugar Partners, and Resellers together to connect.
Rolustech was present at the SugarCRM Sales Kick Off 2018 as the Official Sponsor. Multiple hands-on training and workshops along with networking opportunities set the tone for an amazing event in 2018.
We’ve got our fingers crossed for the 2019 SugarCRM Sales Kick Off!
The Advanced Workflow Module was an enterprise-level process management solution introduced in 2017. The Advanced Workflow Module had an amazing visual design and made it infinitely easier to create processes by incorporating a drag and drop interface. However, for all the good stuff it brought, there were many pitfalls that could jeopardize your process unless you proceed with caution. This blog highlights all the pitfalls that Sugar users need to look out for!
Building upon an unwavering commitment to Non-Profit Organizations, Salesforce launched the Salesforce Cloud for Non-Profits. It is an Industry vertical Solution that comes with all the necessary functionalities needed to optimize and streamline Non-Profit operations. This blog highlights the Salesforce NonProfit Success Pack, the inaugural “Power Of Us” program, and Pricing Comparisons. Take a look!
Here we describe how to get the most out of your CRM with 5 best practices. Numerous organizations choose the easy way out without exploring the true functionalities of their CRM. When you dive in properly, you realize how a CRM can be used for way more than just database management. You can automate tasks, remove clutter, scale your operations and so much more!
AI was one of the hottest topics of 2018 and the CRM Industry didn’t waste time jumping on the bandwagon. The blog highlights how AI can be combined with CRM to drive customer journeys, improve lead generation and nurturing, and execute targeted marketing efforts. The rise of Salesforce Einstein made AI one of the longest-lasting community topics this year. Our take on Artificial Intelligence and CRM takes into account the pros of both and explains how this can increase productivity by a landslide.
2018 was the year when SugarCRM came out with a brand new design for the Sugar platform. What was once a cluttered and complicated UX was changed to a slick and shiny collection of intuitive experiences in line with the modern workforce requirements. New fonts and color schemes set the tone for a refreshed Sugar experience.
We bid farewell to SugarCRM Community Edition in 2018. An impressively powerful and popular SugarCRM edition that came with all necessary functionalities free of cost. For businesses looking for a solution to the SugarCRM Community Edition problem, we made a comprehensive post on how to move forward after the End of Life. We also covered other free CRM platforms that aren’t exactly an exact copy but give you just about everything you need!
Data Privacy Management and GDPR Features in Sugar 8
Our 2018 list wouldn’t be complete without the biggest talking point of 2018. Privacy and Data Protection took center stage this year as firms and conglomerates around the globe found themselves on the wrong side of security. What started as a small security breach quickly turned into a California wildfire that quickly encapsulated everything left, right and center. This blog explains how Sugar 8 manages data privacy and the GDPR features embedded inside to ensure you use your Sugar without having to worry about your data protection.
SugarCRM Wins Best CRM Award yet Again!
SugarCRM was rated the Best CRM of 2018 based on a multitude of factors including, but not limited to, accessibility, price, customer support, and more. SugarCRM beat Oracle, Microsoft Dynamics, Salesforce, SAP, and more to stand tall. This was a fourth consecutive win for SugarCRM.
Salesforce Lightning is one of the coolest looking CRM platforms in the world. With its interactive tabs, activity timeline features, and homepage components, it helps to streamline and optimize workflows and processes with ease. With new and improved updates on a consistent basis, Salesforce Lightning is quickly cementing its place as the go-to Salesforce interface. Its Sales automation features and AI functionalities make it a safe bet for large organizations looking to scale their operations.Key Takeaways from DreamForce 2018
DreamForce 2018 was a huge event for Salesforce. With full-on new product reveals and partnerships, it signified a huge step forward for Salesforce as a CRM platform and as an Industry Leader. The rumor mill was ripe with predictions when Salesforce disclosed its partnership with Apple and explained how both companies would collaborate with a new Salesforce App for iOS and combination of Einstein with Siri.
Saving the best for the last, SugarCon 2018 was a huge success for Sugar and Rolustech both. Rolustech showcased numerous new products and plugins at the event along with product demos. Numerous Keynote Speeches and PitchFest headlined what was an amazing SugarCon edition of 2018.
It’s a Wrap!
So that was a look back at 2018. A year that showed the pace at which the CRM Industry continues to grow and provided optimism with regards to how it tackles customer issues and privacy irregularities. As 2019 finds its way to us, let’s see what surprises SugarCRM and Salesforce have in store!