A team comprising of some of the most notable members of the House of St Barnabas, Amy Leaning and Derek Baker, approached Rolustech for a CRM solution. The House of St Barnabas was attracting a lot of public attention and saw a rise in the number of members. However, it was becoming difficult to manage the growing number of member subscriptions, which in turn was having a negative impact on the program. The increase in the members also meant that the House of St Barnabas had to deal with significantly more payments but the current system in place wasn’t efficient enough.
Rolustech analyzed the needs of HOSB and provided a custom SugarCRM solution to them. Rolustech began by addressing the issue of the increasing members through Sugar which allowed the HOSB to manage their enrolled members efficiently.
Furthermore, a number of applications including XERO, Sage and Open Cart were integrated with SugarCRM. These automated the entire payment system including participation fee, donations and other miscellaneous cash flows. Moreover, a Redmine integration allowed cases to be reported directly from Sugar and be dealt with immediately.
