Small business owners are busy as they have to manage all aspects of their business be it sales, marketing or customer service. With limited time and money at their disposal, they would like to get hold of a CRM system that would give them a holistic view of their business operations.

While many businesses fancy the idea of adopting a Customer Relationship Management (CRM) software to get a holistic view of customer interactions, they are not told beforehand that deploying a CRM system entails significant risk. I know it sounds demoralizing but my responsibility is to help you look at the bigger picture.

Customers have become unpredictable in the ever changing business landscape. Businesses need to adapt faster to respond to customer needs or else they will be driven out of the market. Hence, having a CRM that is integrated with analytical tools cannot be stressed enough.

While many businesses are interested more in getting useful integrations and customizations to augment the functionality of their CRM, few realize the importance of making Sugar user friendly so that your employees love using it.

A simple google search on how to add Google Maps in SugarCRM returns many results. Most of the methods are so complex that an ordinary user gets confused. Other methods explained there are either outdated or work with old versions of Sugar. One method provided by SugarCRM developers explains how to add a google map to each Sugar module; but what if you want a simple module with all of your Contacts, Leads and Accounts plotted on it?

The huge heaps of data stored in your database is of little value if you cannot obtain valuable and detailed insights from it. SugarCRM comes with Reports module to facilitate reporting requirements of sales, support and marketing teams. The reports provide brilliant insights into factors affecting the performance of the company.

Let's discuss a plug and play telephony solution for Sugar- RT Telephony along with its functionality, its benefits for your team along with answers to all the questions you have ever had regarding a click to call feature in Sugar.

Adding a click to call feature in Sugar enhances the productivity of users. But how much? We wanted to calculate the exact time this feature saved for each Sugar user when making daily calls. Using the data we also calculated the return on investment for our clients.