Being the world’s largest CRM solution and cloud computing giant, Salesforce specializes in providing cloud solutions for various industry verticals. These solutions are tailored to meet the customer relationship needs of specific industries like finance, retail, manufacturing, media, government, and education. Recently expanding into the Healthcare industry, Salesforce has introduced its first patient management system known as Salesforce Health Cloud. Below are some of the key features of this product:
Patient Relationships not Records
The way Salesforce puts it, Salesforce Health Cloud manages patient relationships, not records. As evident from the statement, this solution is primarily focused on engaging and empowering patients. It is the upcoming evolution in the healthcare world that allows patients to be an integral part of a care process by providing them access to a broad health ecosystem.
Not only can patients find vital information regarding symptoms, patterns, diagnosis or treatments, but real-time communication with professionals as well as access to care plans and recovery tracks also improves their health literacy. This improvement lets them achieve better health outcomes which eventually leads to a lower number of hospitalized patients.
Care Teams Collaboration
Along with empowering patients, Salesforce Health Cloud provides care teams and health businesses with a holistic view of care world where they can collaborate and monitor patient data in a much smarter way. The system takes care of patient acquisition, clinical check-up appointments, hospital enrollments, access to treatment devices and medicines and much more so that professional teams can focus on patients.
Care providers don’t have to switch between multiple systems anymore as Salesforce Health Cloud integrates data from various existing Health IT systems into one platform. They can prioritize tasks, attend to immediate needs, analyze patient profiles and take quicker and personalized actions. Salesforce’s emphasis on making Artificial Intelligence tools available only adds to the level of personalized attention healthcare providers can give their patients. Not just this, the system helps them identify patterns and segment populations while forecasting individuals’ conditions and needs and letting them take a proactive approach in providing care.
(Interesting read: Salesforce Einstein- A More Intelligent Future).
Salesforce offers a variety of cloud solutions catering to the needs of businesses belonging to various industry verticals. Salesforce Health Cloud is one such cloud solution. This cloud solution by Salesforce offers a variety of features for healthcare institutions. Some of those features include improved health awareness levels among patients and their respective care teams. This software solution also allows for smoother, uninterrupted communication between the various medical as well as healthcare professionals regarding specific patients. Therefore, the Salesforce Health Cloud is a gateway to the next standard of medical innovation.
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