Case Studies

Challenges The business processes at WM Printing were being carried out with inefficient tools and resources. WM Printing wanted to manage their expanding customer base and their growing demands, whilst making sure that the highest quality of customer service was being offered to clients. However, they were lacking the tools and online resources needed to…

The idea of developing a means to build customer satisfaction and loyalty at a dealership came to Tom Durant in 1997. He approached Alicia Harris to implement the idea by initiating follow-up phone calls to customers to ensure their satisfaction. This was the very beginning of what would eventually evolve to be an Automotive CRM Solution…

Challenges The company needed a CRM solution that would optimize its asset management and sales process. Their end goal was to enhance their efficiency in order to improve their existing business processes. Griffin Capital has an extensive list of clients from different verticals. This made their business processes too complex for an off-the-shelf CRM solution…